Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary:
The CSR - Active Video Monitoring (AVM) Sales Representative’s primary responsibility is to drive recurring revenue by selling Everon’s remote video surveillance and proactive monitoring solutions. This is accomplished by prospecting and converting Everon-installed and non-Everon video systems, existing customers, and competitive prospects into AVM subscription agreements. AVM agreements may include monitored video verification, virtual guard tours, event-driven notifications, analytics-enabled detection, and related support services. CSR - AVM Sales Representatives are expected to review existing site and system information, assess camera coverage and operational needs, and conduct on-site or virtual evaluations to develop tailored AVM proposals. The most critical part of this position is outstanding prospecting capability and consistently high activity levels to achieve assigned pipeline and sales goals.
Duties & Responsibilities:
- Grow recurring AVM revenue by identifying, qualifying, and converting new and existing customers to Everon’s Active Video Monitoring subscription services.
- Maintain a consistent cadence of outbound prospecting (cold calling, field visits, email campaigns, and referrals) to build pipeline for AVM opportunities.
- Conduct on-site and virtual video assessments to understand customer risk areas, camera coverage, lighting, connectivity, and operational requirements for effective monitoring.
- Develop and present AVM proposals, including monitoring scope (video verification, virtual guard tours, event response), schedules, service levels, and pricing to support subscription agreements.
- Deliver customer presentations and solution demonstrations that communicate AVM value, response workflows, and ROI; participate in internal deal reviews as needed.
- Maintain strong working knowledge of AVM offerings, video platforms, camera types, analytics capabilities, and monitoring/dispatch procedures to recommend the right solution.
- Partner with Operations, Design Team, and Project teams to confirm system compatibility, define event handling instructions, and ensure successful AVM onboarding and activation.
- Expand existing accounts by identifying additional monitoring use cases and upselling AVM enhancements such as analytics, additional camera groups, after-hours coverage, and notification escalation options.
- Manage opportunities in CRM, maintain accurate forecasts, and execute territory plans to meet or exceed AVM activity, pipeline, and revenue targets.
- Support AVM sales enablement and marketing initiatives (case studies, campaigns, events) and articulate Everon’s AVM differentiators and customer outcomes in all customer interactions.
Qualifications - External
Minimum Qualifications (Education, Skills & Experience):
- Bachelor's degree or equivalent and/or or 3-5 years professional experience in high-volume sales in a fast paced environment.
- Outside sales and cold calling experience
- A successful, proven track record of performance either selling intangibles or selling a service that required excellent prospecting ability
- Exceptional customer service, thoroughness and self-motivation
- Candidate must have a strong work ethic, competitive spirit, action oriented and optimistic outlook to achievement and positive results
- Must possess good decision-making skills, be very organized and detail oriented
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Proficient in Microsoft Office (Word, Excel & PowerPoint)
- Valid driver's license with acceptable record, will conduct background and drug test
Preferred Qualifications:
- Experience selling Active Video Monitoring (AVM) solutions, including remote video surveillance subscriptions (video verification, virtual guard tours, event-driven response/notifications) and the ability to communicate value, ROI, and operational workflows to security decision-makers.
- Familiarity with CCTV/IP video surveillance and video management platforms (VMS), including camera selection/placement considerations, networking basics, video analytics and integrated security systems (access control, intrusion, low voltage).
