Reporting to the Senior Director of Philanthropy, the Assistant Director of Advancement Systems and Analytics supports the administration, optimization, and effective use of the University’s constituent relationship management (CRM) system to advance fundraising and donor engagement efforts at Elmhurst University.
This role is responsible for day-to-day CRM administration, data integrity, reporting, and user support, with a primary focus on Raiser’s Edge NXT. The position ensures accurate and reliable data, supports fundraising operations, and provides actionable insights to the Advancement team.
Position Status: Exempt
Salary Range: $60,000-$65,000. This is the expected salary range for this position. The actual salary offered will depend on a candidate's experience and education, and departmental budget.
Responsibilities
- Support daily administration of Raiser’s Edge NXT.
- Assist in documenting and improving CRM and prospect management workflows, processes, and data standards in partnership with the Senior Director of Philanthropy.
- Partner with advancement teams (major gifts, planned giving, annual giving, and alumni engagement) to ensure effective system use for fundraising and prospect management.
- Support system updates, enhancements, integrations, and configuration (data tables, codes, attributes, and business rules) in coordination with IT.
- Execute and document data imports, exports, and batch processes, ensuring accuracy and consistency.
- Develop and maintain user guides, training materials, and standard operating procedures.
- Provide frontline user support, troubleshooting system, reporting, and data issues.
- Assist with onboarding and training staff on Raiser’s Edge.
- Generate routine and ad hoc reports, dashboards, and fundraising metrics.
- Support donor and prospect analysis, including segmentation, portfolio support, and trend reporting.
- Utilize Prospect Insights and ResearchPoint tools to support prospect analysis and fundraising strategy.
- Conduct prospect research using Raiser’s Edge tools and external sources to assess capacity, affinity, and engagement for individuals, corporations, and foundations.
- Maintain and update prospect profiles, including research findings, ratings, and engagement data.
- Translate research and data into clear, actionable insights for fundraisers and leadership.
- Conduct data audits, deduplication, and quality control to ensure data integrity.
- Support data governance standards, compliance requirements, and institutional policies, including charitable registration and donor/endowment reporting.
- Support CRM-related projects, including process improvements, data clean-up, and system enhancements.
- Assist with project coordination, documentation, and cross-team initiatives such as campaign and donor engagement efforts.
- Supervise and support the Advancement Services Specialist, providing guidance, training, and oversight to ensure efficient daily operations and high-quality constituent and gift data management.
- Oversee gift processing functions, including the accuracy, timeliness, and compliance of gift entry, acknowledgments, reconciliation support, and related advancement services procedures.
OTHER DUTIES AND RESPONSIBILITIES:
- Supports mission, vision and values of Elmhurst University.
- Demonstrates a strong commitment to continuous improvement.
- Performs other duties and completes special projects as assigned.
Requirements
Minimum Qualifications
- Bachelor’s degree in business, information systems, data analytics, nonprofit management, or a related field.
- 2-4 years of professional experience in advancement services, data management and analysis, or a related field, with demonstrated hands-on experience in CRM administration, reporting, and data operations.
- Experience working with Blackbaud Raiser’s Edge.
- Proficient with software including Microsoft Office, with strong Microsoft Excel skills.
- Strong reporting, analytical, and data management skills.
- Ability to apply and leverage technology to build the capacity of an Institutional Advancement department.
- Ability to work collaboratively.
- Strong customer service orientation.
- Excellent analytical, critical thinking, and communication skills, including strong written and verbal skills.
- Ability to handle confidential and sensitive information with the highest professional and ethical standards.
- Strong commitment to the mission of Elmhurst University.
Preferred Qualifications
- Experience in higher education fundraising or nonprofit advancement.
- Knowledge of fundraising operations, donor lifecycle, and prospect management.
- Experience with data visualization, predictive analytics, basic programming, or business intelligence tools.
- Familiarity with data governance and best practices.
- Strong understanding of fundraising metrics (KPIs), campaign tracking, and pipeline management.
Working Conditions/Physical Requirements
The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.
Benefits
An overview of Elmhurst University benefits is available here.
Please submit cover letter, resume, and three references with contact information with online application. The references should include name, phone number and email.
