Senior Manager II, Client Service

Senior Manager II, Client Service

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

What You’ll Be Doing

• Serve as the Retailer Help Desk Solution Lead for a top-tier tobacco client
• Lead operational, process-driven support for a custom retailer solution
• Manage retailer relationships to ensure data program compliance and smooth weekly production processes
• Act as the primary point of contact for retailer service requests and issue resolution
• Synthesize data validation results and quality metrics to improve client experience
• Apply sound judgment and resilience when navigating business and corporate challenges
• Engage retailers in a service-focused, consultative manner to manage and resolve content deliverables
• Drive strong project management and process execution
• Collaborate effectively with virtual and global teams, including Global Operation Center (GOC) partners
• Communicate clearly and build strong relationships across stakeholders

Requirements

• 2–3+ years of relevant experience
• Experience leading teams and developing talent
• CPG industry experience preferred
• Ability to translate data and analysis into clear, actionable insights
• Strong ability to manage multiple priorities and requests
• Experience working with data
• Strong written and verbal communication skills
• Proven problem-solving abilities
• Solid project management and process skills
• Ability to engage clients in a consultative, solutions-oriented manner
• Bachelor’s degree preferred
• Tobacco category knowledge preferred

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Remote, US

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $75,000 - $80,000 USD. This job is also eligible for bonus pay. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.  

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.  

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. 

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.