SeniorFull TimeEN
Who are we ?
SanlamConnect is Sanlam’s intermediary‑focused business, enabling intermediaries to support their clients in achieving their financial goals through high‑quality advice and trusted engagements.
SanlamConnect plays a central role in shaping how intermediaries engage with Sanlam across Sanlam Risk and Savings (SRS) and Glacier. Our strategic focus is on improving intermediary experience, efficiency and effectiveness — reducing administrative burden, saving time, and enabling intermediaries to spend more time supporting clients and building successful practices.
This is underpinned by SanlamConnect’s intermediary digital platform, which brings together journeys, tools, data and insights into a coherent and intuitive experience. Design is a critical capability in ensuring that intermediary experiences are consistent, usable and scalable across businesses, channels and solutions.
Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.
The Design Lead is accountable for intermediary experience across SanlamConnect, SRS and Glacier, with specific ownership of experience on SanlamConnect’s intermediary digital platform.
The role leads the design capability responsible for shaping coherent, end‑to‑end intermediary experiences across journeys delivered by multiple teams. Working closely with product, technology, data, marketing and business stakeholders, the Design Lead ensures that design translates strategic intent into practical, usable solutions that materially improve intermediary efficiency, effectiveness and experience.
The key responsibilities of the role include the following:
Craft & execution
Project and Team
Organisation
⦁ Bachelor’s degree or equivalent qualification in a related field.
⦁ 8-12 years’ experience in the discipline of Product Design across varied users, business problems, and devices.
⦁ Experience in leading design teams in, and senior participation in designing products and services for Financial Services institutions.
⦁ Knowledge in management of design teams, and related operational efficiencies in ensuring optimal design quality and throughout, within agile environments
⦁ Knowledge in defining, disseminating and driving the application of user-centered design processes and practices to develop new products and services.
⦁ Knowledge of interaction models, flows and wireframes.
⦁ Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
⦁ Understanding of contextual uses for experience maps, user journeys and service blueprints.
⦁ Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
⦁ High dexterity in speed and quality with the tools of your trade.
⦁ Knowledge of and curiosity about technology and its impact on design solutions.
⦁ Knowledge of the process in conducting user research and capturing user insights using qualitative and quantitative methods
⦁ Communicates effectively
⦁ Decision quality
⦁ Analytical thinking
⦁ Cultivates innovation
⦁ Optimize work processes
⦁ Plans and aligns
⦁ Concern for accuracy
⦁ Customer focus
⦁ Balances stakeholders
⦁ Collaborates
⦁ Drives engagement
⦁ Drives results
⦁ Nimble learning
⦁ Being resilient
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The Sanlam Group is committed to transformation and embracing diversity, and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
