Requisition ID: 256106
Employee Referral Program – Potential Reward: $2,500.00
We are committed to investing in our employees and helping you continue your career at Scotiabank.
Purpose
Contributes to the overall success of the GWO team in China Branches ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Specific role accountability:
- Provide service to the Front Office that is consistent with established and prescribed standards by:
-Taking full responsibility for assigned customer enquiries, concerns and complaints by resolving those matters within assigned time frames and standards;
-Maintaining the confidentiality of customer information;
-Preparing general correspondence relative to customer/outside enquires.
- Maintain strict adherence to security procedures by:
-Maintaining all negotiable items, stamps, keys and combinations consigned to custody in accordance with Banking regulations and within assigned limits;
-Adhering to established Banking regulations and procedures within assigned authority and responsibility.Reporting any unusual occurrences or fraudulent activity to the supervisor.
- Responsible for day-to-day smooth functioning of China branches and users equipment include server / computer hardware & software, network infrastructure, voice system.
- Escalates all high priority issues affecting availability, customer impact and user impact to the GBME.
- Participate and co-ordinate with various departments in the testing, implementation and change control procedures of new release for the bank and local systems.
- Troubleshoot any system component and communication failure. Liaison with vendor and regional office / head office, when necessary, on resolving the problem. Liaison with vendor for new installation or cancellation of services.
- Pay a key coordinate role of China team between local vendors and APAC/EO GBME team to ensure the source data can be fed into the local regulator reporting system on time with accuracy.
- Responsible to run the local reporting system (Riking) daily copy script on time.
- Responsible to prepare all local system UAT/PROD documents and provide the guidance to APAC GBME team to implement the system change in UAT/PROD environment.
- Take the lead to arrange the annual DR drill of different local regulator reporting system.
- Responsible to provide the technical support of the China branch’s office physical access control, and the bank systems/share folder/LAM system access control.
- Provide relevant and effective user support. Assist all levels of user in usage of Office Automation Tools (MS Office, etc). Also, provide application support and technical support for all users.
- Participate and coordinate with internal/external auditors in relate to audit matters; auditing information gathering, and implementation of actions recommended through audit findings.
- Responsible in the preparation of the annual IT budgeting and expenditure monitoring.
- Assist Senior Manager – Operations to build up the branch’s BCP strategy and pandemic plan, ensuring the periodically checking and updating are in good order;
- Ensure procedures are in place and documented properly for regional desktop support purposes.
- Assist Senior Manager - Operations to manage the assigned projects in the branch.
- Performing other related duties and backup roles to other positions as assigned.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Dimensions
- Support different business lines operations: Treasury/Corporate Banking/FX
- Regulatory bodies: PBOC (People’s Bank of China); NFRA(National Financial Regulatory Administration ); SAFE (The State Administration of Foreign Exchange); State Tax Authority; Public Security Bureau
- Units supported: Guangzhou & Shanghai.
Education / Experience / Other Information (include only those that are specific to the role)
- The incumbent requires a thorough knowledge and understanding of all basic IT support procedures, therefore requiring a more seasoned employee. In addition, he/she requires a working knowledge of banking products and services and a general knowledge of commercial services.
- Good organizational ability is required to effectively assist/train personnel and deal with different counterparties. He/she must be flexible in a constantly changing environment (procedural and automated systems). The incumbent frequently interacts with different internal and external counterparties.
- The incumbent must learn and maintain a good working knowledge of our Bankmaster plus, O’Charlie, WSS MM, PSGL, Bankreg, CNAPS, Riking and SWIFT Payment Systems and other local reporting systems.
- A clear and detailed comprehension of the structure of the various local reporting system setup and how they are required to be applied is necessary.
- The staff requires a solid knowledge on the Information security and IT Compliance.
- The incumbent must be capable working independently in a high-pressure environment, initiative and organizational abilities are required to deal with day-to-day duties.
Location(s): China : Guangdong : Guangzhou || China : Beijing : Beijing || China : Chongqing : Chongqing || China : Shaanxi : Xi’an || China : Shanghai : Shanghai
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
