SeniorFull TimeEN
Are you passionate about driving transformation and enabling excellence in service management? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Business Process Consultant, you will be playing a pivotal role in implementing a new Service Management system across our global Service organisation as part of our ambitious Re-imagine Customer Service project — leading tool implementations, driving change management, and supporting the rollout of our Process Excellence framework at regional and local levels. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the Systems & Tools, Service & Solutions team, you'll create impact by Leading end-to-end system implementations that transform how Grundfos delivers customer service worldwide, becoming a trusted advisor to stakeholders across the organization.
Your main responsibilities include:
• Plan and execute system implementations and change management activities across local companies, aligning with regional and company service managers, super users, and IT colleagues
• Drive project communication and collaborate with local management to ensure cultural aspects are considered in implementation planning
• Evaluate system configurations to meet local commercial and legal requirements based on project principles
• Lead local tool implementations including training, issue resolution, and hyper-care support
• Facilitate Site Readiness Tests with local super users and serve as the point of contact for system usage and process excellence inquiries
• Maintain training materials, test cases, and process documentation to ensure consistent quality
What makes you a great fit
Above all, you are a proactive and structured professional with a passion for enabling change, thriving in cross-functional environments and motivated by both technical challenges and human dynamics — with clear communication skills and the confidence to take responsibility and influence stakeholders across the organization. We would also imagine that you have:
•Master's degree in IT, Communication & Organisation, Finance, or a related field
•Background as a Project Manager or Business Consultant with hands-on experience in process improvement initiatives
•Strong stakeholder management skills with the ability to motivate and influence in a collaborative, solution-oriented way
•Experience from a service-oriented business environment
It is a plus if you also:
•Experience with Service Management Systems, especially SAP CS (SAP for Customer Service)
•Solid knowledge of change management methodologies and frameworks
•Experience working in a global organization similar to Grundfos
You'll also be available for travelling up to 50 days per year.
Why you will love working here?
We care! Day to day, you can look forward to:
• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
