Job Description
ERP Support Analyst Level 2
We’re a naan traditional company…
Summary
Reporting to the Manager, IT ERP Support, the ERP Support Analyst Level II will be the First point of contact for the end-users for all technical issues and service requests. Provide troubleshooting and technical support via phone, chat, and email and manage the ticketing system.
What FGF Offers:
- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.
Primary Responsibilities
- Responsible for the support for WM system
- Monitor corporate central ticketing system to ensure timely resolution of support issues.
- Administer the implementation of new or revised systems, evaluate designs, develop technical standards and procedures for system maintenance and operation.
- As required, provide timely communication to users on the status of their service requests and incidents.
- Assist in the SAP support as required Monitor SAP IDocs for error reporting and recovery
- Monitor and manage the inventory levels between systems
- Continuous technical support to manufacturing and other areas as needed.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
- Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change roll-out plans etc.
- Share knowledge and expertise with others, coaching and supporting team members as required.
- Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid.
- Analyze current documents, processes for efficiency and effectiveness.
- User set-up and security group administration
Required Experience
- Degree or diploma from a recognized technical school or university in a related field or equivalent work experience and at least 2 years of information technology experience.
- 2+ years of ERP experience
- Strong sense of ownership and ability to follow tasks through to completion
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- Extremely good written and verbal communication skills
- Knowledge and experience of customer service practices
- Ability to engage with and seek input from others to ensure delivery to agreed timescales.
- Familiarity with distribution processes in food and beverage industry
- Experience with Warehouse management system
- Experience with XML
- Experience with IDOC Structure
- SAP support experience
What is the recipe for a great career at FGF?Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.
