Why us?
Position starting rate: $21.00 per hour
Job Close Date: June 13, 2026 or until filled
At The Crawford and The Oxford Hotels, you’re not just joining a team—you’re becoming part of Denver’s living history.
Set within two of the city’s most iconic landmarks, our hotels offer distinct yet complementary experiences. Perched above the historic Denver Union Station, The Crawford Hotel blends vibrant energy with refined luxury, placing you at the center of a destination where connection, movement, and modern hospitality come to life. Just steps away, The Oxford Hotel—Denver’s most historic hotel, established in 1891—offers a more intimate, storied setting defined by timeless elegance, quiet confidence, and deeply personalized service.
Our team is united by a shared commitment to thoughtful, attentive service and a genuine passion for creating meaningful guest experiences. We take pride in the details, celebrate individuality, and foster an environment where team members can grow, explore, and make their mark. Work where you belong.
A Rewarding Experience:
- Eligible for property incentives: perfect sell, upself, room service, and porterage
- Complementary RTD EcoPass
- Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
- Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
- Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
- Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
- Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
- Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
- Eligible to enroll for short-term and long-term disability insurance coverage
- Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
- WINFertility guidance for those enrolled in Sage medical plan
- Calm Health Application Subscription
- Employee assistance program
- Paid time off for vacation, sick time, and holidays
- Tuition Reimbursement of up to $2,000 per calendar year
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Run night audit final after insuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
- Ability to operate personal computer, cash register and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Moderate hearing required to communicate with guests.
- Excellent vision required for viewing of CRT screen.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
- Mobility - must be able to reach all areas of hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Salary
USD $21.00 - USD $22.00 /Hr.
