Area Manager - Retail

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for the execution of the daily operations for the Retail Outlets within the Hersheypark Entertainment Complex.        

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Directly oversee the daily operations of several Retail Outlets within the Hersheypark Entertainment Complex. Visit locations with area(s) of responsibility and work alongside a group of team members. Provide coaching and leadership to make sure customers are being assisted, outlets are stocked, visual merchandising displays are kept, and employees are engaged.*

• Analyze sales figures weekly and execute floor moves as needed to ensure the right product is in the right location at the appropriate time.*

• Maintain inventory standards by ensuring the team adheres to departmental Standard Operating Procedures, which include but are not limited to requisitioning, transferring, cycle counting, and selling of merchandise.*

• Actively participate as a member of the management team by serving as MOD, sitting on committees, and assisting with employee events.*

• Address customer concerns and provide customer recovery

• Address employee performance issues through coaching, discipline, and training.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 3 years of related Retail experience.

• Minimum of 2 years supervisory experience.

• 18 years of age or older.

• Must have a valid driver’s license

• Associate’s degree

  • Relevant work experience can be substituted for education - 5 years

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Must be friendly, upbeat, and work well with other employees and be able to interact with guests 

• Effective communication skills and employee relation skills

• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (8ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer