The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
As leaders in excellence and ground-breaking services for healthy aging, we are seeking a long-term care home Administrator to ensure the effective operation and administration of Fudger House, while creating a culture of learning and commitment to continuous improvement among the home's staff conducive to achieving positive outcomes in the delivery of resident care.
Major Responsibilities:
- Responsible for the effective operation and administration of a long-term care home in accordance with provincial legislation and provincial, City and divisional policy directions
- Administers, directs and manages all activities in the home through effective strategic and operational planning, ethical decision-making and innovation
- Leads effective change management while maintaining a positive and healthy work environment
- Develops operational plans to achieve the goals and objectives of the home and to guide day-to-day activities that are aligned with the Division's mission, vision, values and strategic directions
- Provides leadership in the development of meaningful linkages and partnerships with other organizations and the community, developing communication networks with providers, advocacy groups and the community at large
- Leads the home's integrated quality management system, effectively managing quality, risk, ethics, safety and resource utilization, acting on any issues of non-compliance in a timely and comprehensive manner and creating a culture of learning and commitment to continuous improvement among the home's staff
- Participates as a leader in the Division's continuous quality improvement processes, prioritizing and recommending improvements in areas related to resident care, environment, information management, human resources, management and community development
- Provides leadership in the creation of a safety culture within the home and contribute to Division-wide safety initiatives
- Establishes processes to ensure accountability at all levels of the home's operations
- Ensures effective communication processes with both internal and external stakeholders, that include resident unit rounds, family meetings and regular staff meetings
- Provides strong leadership skills which encourage the participation, commitment and contributions of staff that result in the provision of high-quality resident care and the creation of an innovative environment of excellence
- Responsible for the protection, control, management and effective utilization of the physical and financial resources of the home, including budget and internal controls
- Prepares regular reports, as required by divisional policy, and provides useful, timely, accurate information to the General Manager in order to effectively manage quality, risk and budget, anticipates community issues and new opportunities, and makes informed decisions
- Encourages, facilitates, and participates in appropriate community outreach and professional activities related to long-term care and the operation of long-term care homes
- Manages the home in a manner that complies with, or exceeds, the requirements of the Ministry of Health and Long-Term Care and Ministry of Labour legislative and regulatory requirements and acts on any issues of non-compliance that arise in a timely, effective and comprehensive manner
- Prepares reports for, supports and attends designated meetings of the Advisory Committee on Long-Term Care Homes and Services, Home Advisory Committee, Family Committee, Residents' Council, Volunteer Committee and other agencies involved with the home's operation as well as divisional committees, as assigned
- Provides support for the volunteers and student placements from secondary schools, community colleges, and/or universities.
Key Qualifications:
Your application should describe your qualifications as they relate to:
- Master's degree in Health Administration or Social Services, or accredited internship and/or recognized courses in long-term care management and successful completion of the long-term care home administration or management program, or current enrollment as required by Ontario Regulation 79/10.
- Considerable experience as a senior manager in a long-term care home, providing strategic leadership in operational planning, management of risk, ethical decision-making and innovation.
- Experience motivating, leading, supervising and/or managing staff in a fast-paced politically sensitive, unionized environment.
- Experience in creating, monitoring and maintaining systems to ensure safety and achieving positive outcomes, of a high standard, in clinical care and services in a long-term care home setting.
- Experience in assessing, planning, managing, directing and evaluating operational, financial and management systems and physical resources, including human resource management and labour relations.
- Ability to communicate with superior verbal and written skills in French would be considered an asset for this position.
- Ability to promote and foster effective teamwork and establish an environment of excellence.
- Ability to effectively manage and lead change within a complex organization from inception to implementation.
- Ability to develop a healthy, safe and positive home environment to live, visit, volunteer and work.
- Ability to effectively communicate both verbally and in writing at a senior management level.
- Advanced knowledge of continuous quality improvement to be able to achieve positive outcomes for improved quality of resident care and life.
- Considerable knowledge of the community's changing needs and health status, and an ability and insight to identify and develop innovative and appropriate responses to those needs.
- Knowledge of relevant legislation, regulations, codes and policies, including Long-Term Care Homes Act and Regulation 79/10, Employment Standards Act, Human Rights Act, Occupational Health and Safety Act, WHMIS, fire safety and building codes, French Language Services Act, and Accreditation programs, with an ability to integrate these processes into an overall quality management program.
- Excellent analytical capability with statistical and other information resources.
- Proficiency in the use of various computer applications, including Office Suite.
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Please Note: As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O. Reg 246/22).
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
