SeniorFull TimeContractEN
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
• Manage all activities for the assigned department across three shifts, ensuring seamless handovers and consistent process discipline 24/7.
• Translate high-level business objectives into actionable operational plans, identifying capacity gaps and leading scalability projects.
• Own and drive departmental KPIs (UPH, accuracy, and service levels) by setting clear targets and tracking real-time performance data.
• Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.
• Oversee total workforce planning, including the optimization of both insourced (FTE) and outsourced staff to meet volume fluctuations.
• Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.
• Manage and coach a team of Supervisors and frontline staff (30–50+ indirectly), focusing on succession planning and performance management.
• Drive a culture of accountability and high engagement, managing attendance and productivity metrics across all shift patterns.
• Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.
• Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence.
• Take full accountability for Health & Safety compliance, ensuring the department meets all regulatory and company environmental standards.
• Monitor departmental spend and labor allocation to drive cost-effective operations without compromising on quality or speed.
• Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.
• Adjust staffing and resources dynamically based on inventory flow and commercial priorities to maintain high service levels.
