Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Strategy & Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
**This is a fully in-person position with the expectation that you will be onsite 5 days per week. May require occasional weekend / after-hours work **
What You'll Do:
- Manage the on-site daily operations of Via’s service in West Palm Beach
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the service; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
- Experienced strategic leader, with a minimum of 5+ years of experience and hold a Bachelor's degree
- Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- Savvy and tactful communicator: you intuitively find the right tone in every situation
- Foster a culture deeply committed to providing a world class customer service experience
- Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
- Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
- Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
- Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
- Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- Problem solver; you don’t accept the status quo and are always looking for creative solutions
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Base salary range: $110,000-$160,000 / year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
