Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Senior Onboarding Analyst
Dubai (4:1 hybrid with 4 days in office)
The Senior Onboarding Analyst is a hands-on, specialist role responsible for the efficient, compliant, and high-quality execution of the end-to-end corporate client onboarding workflow.
This role requires a proactive and accountable self-starter focused on execution excellence, ensuring stringent adherence to quality standards (Right First Time - RFT) while managing a personal portfolio of complex Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) cases. The core mandate is to serve as the Senior Onboarding Analyst in financial crime risk assessment, making critical, independent decisions to safeguard Ebury's reputation and compliance posture.
Key Accountabilities & Responsibilities:
Due Diligence Execution, Quality, and Risk Assessment
- Risk-Based Decision Making: Independently conduct comprehensive CDD and EDD for a diverse range of corporate clients, including the meticulous identification and analysis of complex ownership structures, financial statements, and transaction patterns.
- Quality & Right First Time (RFT) Adherence: Drive high-quality output by ensuring all personal case submissions meet compliance standards and are processed Right First Time, minimising rework and delays.
- Red Flag Identification: Expertly identify and investigate advanced financial crime typologies and red flags relevant to the payments, FX, and institutional space, promptly escalating high-risk findings to Compliance/Senior Management.
- Quality Validation & Mentorship: Provide formal support by performing 4-eye checks (second check) on the work completed by other team members, contributing to team consistency and quality standards and acting as a technical mentor for Analysts.
- General Project Support: Support ad-hoc tasks within team, FC Ops Pillar and wider business as required
- Operational Meeting Support: Analysts are expected to provide case-level expertise on an ad-hoc basis, stepping in to facilitate discussions or address technical queries as required.
- Front Office Technical Liaison: Act as a point of contact for Front Office queries, providing technical solutions for cases and ensuring onboarding requirements are clearly communicated.
- Collaborative Delivery: Support the Manager in training delivery for both the KYC teams and Front Office teams
- Delegated Training Tasks: Support the delivery of training materials and knowledge transfer as a delegated project, ensuring local teams receive consistent guidance.
Client Management and Operational Efficiency
- Proactive Portfolio Management: Efficiently manage a personal queue of complex onboarding cases, prioritizing tasks, driving workflow completion through proactive follow-up with clients and internal sales representatives to reduce cycle time.
- Process Improvement Contribution: Actively identify workflow bottlenecks and opportunities for improvement within the onboarding process, supporting departmental projects to enhance overall efficiency and client experience.
- Client Liaison: Serve as a clear, compliant, and professional point of contact for clients and internal sales representatives, presenting the company’s onboarding requirements and ensuring mutual understanding
- Onboarding Excellence: Collaborate with internal teams to ensure a smooth and efficient onboarding journey; provide operational oversight and ad-hoc technical support to resolve case-specific bottlenecks as they arise.
Knowledge, Skills, and Experience
Essential
- Proven Experience:
- Minimum of 3 years of specialized experience conducting CDD/EDD with corporate clients, ideally within the financial services/FinTech sector.
- Due Diligence Depth: Advanced, in-depth knowledge of complex entity onboarding and the ability to analyse sophisticated ownership structures and financial crime typologies.
- Critical Thinking: Exceptional critical thinking skills and the ability to independently find solutions to complex regulatory or documentation problems.
- Accountability & Drive: Demonstrable history of high personal productivity, ownership, and the ability to work effectively and independently within a fast-paced and high-pressure environment.
Performance Measures (KPIs)
Performance against the following metrics will form the basis of performance reviews:
- Quality: Right First Time (RFT) Rate of personal CDD/EDD submissions.
- Productivity: Personal Onboarded Accounts / Time Ratio, reflecting efficient case management.
- Risk: Accuracy and quality of Red Flag Identification and escalation.
- Quality Validation: Accuracy and consistency scores for peer reviews and 4-eye checks.
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About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
