Member Services Representative - Permanent Full-Time - Vanderhoof, BC.

Integris, a Division of Coastal Community Credit Union, is looking for an individual to work as a Member Service Representative (MSR) on a permanent, full-time basis at our Vanderhoof branch, BC.
Member Service Representatives (MSRs) at Integris play a crucial role in delivering exceptional service to our members. They are responsible for making quality referrals, addressing member issues and complaints with professionalism and positivity. This position demands an outgoing individual with superior communication skills, adept at resolving problems tactfully and exercising sound judgment in various situations.

If you enjoy working with people, building relationships, and making a positive impact in your community, this could be a great opportunity for you.

This full-time position is scheduled for 37.5 hours per week, Monday to Friday.

Salary Range: The salary range and the level (MSR1 or MSR2) for this position will be commensurate with the qualifications and experience of the successful candidate: 

• Salary range for MSR1: $20.17 - $23.43
• Salary range for MSR2: $21.99 - $25.18

Total Rewards: We provide employees with a comprehensive compensation package beyond the base salary, including: 

• Generous paid time off options to foster work-life-family balance 
• Extended health & dental benefits 
• Time off for Volunteering
• Vision Care  

Key Responsibilities:

• Negotiate basic transactions including deposits, withdrawals, payments, cheque orders, foreign currency, and wire transfers.
• Complete daily balancing of money orders, cheques, bills, credit card transactions, and foreign exchange.
• Open simple sub-accounts, respond to general inquiries, update member information, and handle basic account maintenance and closures.
• Build member relationships, achieve referral goals, encourage the use of new products, and provide information on credit union services.
• Assist with branch administrative tasks, balance the ATM, and help maintain branch appearance.

Qualifications:

• Basic understanding of financial transactions and customer service.
• Ability to clearly and effectively interact with members.
• Efficiently manage transactions and maintain accurate records.
• Proven ability to handle inquiries and resolve issues professionally.
• Accuracy in handling financial transactions and member information.
• Experience resolving challenging customer inquiries and transactions in a financial institution is an asset.
  
• Enhanced understanding of estates, business accounts, and RRSP products is an asset.

The deadline for this position is May 21st, 2026.