Duties and Responsibilities:
1. Systems & Process Analysis
- Analyze business requirements, data, and system processes to ensure alignment with business objectives and identify optimization opportunities.
- Develop and maintain process flow diagrams, system workflows, and functional specifications to clearly document current-state and future-state solutions.
- Translate business needs into clear technical requirements and solution designs.
2. Development, Testing & Support
- Maintain and enhance existing core systems to support new features, correct defects, and improve logic and performance.
- Configure and test system changes to ensure functionality, performance, and data integrity.
- Coordinate and execute unit testing, integration testing, and user acceptance testing (UAT).
- Provide timely troubleshooting and production support for critical system and process issues; after-hours or weekend support may occasionally be required.
3. Documentation & Standards
- Produce and maintain clear documentation for:
- Business and system requirements
- Process flows and data mappings
- Testing plans and test results
- Deployment and implementation strategies
- Utilize ServiceNow to record and maintain change management activities, production support work, incidents, and system enhancements, ensuring traceability, audit readiness, and clear operational history.
- Ensure documentation supports auditability, knowledge transfer, and long-term system maintainability.
4. Collaboration & Communication
- Serve as a liaison between business users, IT teams, and external partners.
- Communicate effectively (written and verbal) with stakeholders at various levels of the organization.
- Provide regular updates to IT management on assigned projects, tasks, and support.
Knowledge, Skills, and Abilities:
- Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
- Minimum of five years of relevant systems analysis or application development experience.
- Equivalent education, training, and experience may be substituted when competency is demonstrated.
Core Competencies
- Strong analytical and problem-solving skills with the ability to evaluate complex systems and processes.
- Demonstrated experience with:
- Systems analysis and business process mapping
- Project management or project coordination
- Requirements gathering and documentation
- SDLC concepts and system best practices
- Experience leading or contributing to development or system enhancement projects.
Technical & Functional Skills
- Experience with data analysis and Business Intelligence tools or reporting concepts.
- Understanding of software development methodologies and system integration concepts.
- Ability to quickly learn business functions and identify opportunities for system and process improvement.
- Comfortable adapting to new technologies and evolving business needs.
Professional Skills
- Detail-oriented, self-motivated, dependable, and able to manage multiple priorities.
- Strong written and verbal communication skills with the ability to influence across departments.
- Collaborative mindset with a strong commitment to continuous improvement.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
WORKING CONDITIONS:
- Work is performed in an office environment with minimal to moderate noise from computers, printers, and normal business activity.
- Occasional travel may be required.
- Reasonable accommodations may be made for individuals who can perform the essential functions of the role.
Here's what we can offer:
Insurance:
- Affordable plans for medical, dental, vision, and wellbeing on the first day of the month following your start date
- Employer-Paid dental with available Buy-up options
- Free MDLive Telehealth Services through our Medical Plan
- Competitive Wellness Program, providing up to 100% discount on medical premiums
- Employer-Paid Short-Term and Long-Term Disability with Buy-up options
- Supplemental Accident Insurance through Allstate for additional coverage on accidents, cancer, and long-term care
- Employer-Paid Life Insurance
- Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal and Family services
Work-Life Balance:
- Paid Time Off
- 9 Paid Holidays starting day one!
- Bonus Paid Floating Holiday in recognition of the diversity of our team
Financial:
- 401(k) after 60 days of employment + competitive match up to 4.5% after one year
- Pretax Health Savings Account
- Pretax Flexible Spending Account
- Paid bi-weekly
- Quarterly bonus based on company performance
Career Growth:
- Tuition reimbursement is available for job related courses to further your education, with up 100% paid tuition for maintenance-related coursework and certifications
- Skill Development Programs
- Learning Management System
- Promotional Opportunities
Local Perks & Discounts:
- Dress for your day!
- Teammate referral bonus
- Boot and Glasses Allowance after 60 days of employment
- Teammates appreciation activities
Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state, and/or local law.
