SeniorFull TimeEN
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
AI product pricing is a wide-open problem in SaaS, and this team is writing the playbook. This is one of the most exciting times to join Pricing & Packaging at Fin. You'll be pioneering the monetisation of an entirely new category of AI agents, experimenting with bold new business models that challenge how software has traditionally been sold, and building towards an AI-first quote-to-cash platform where pricing launches, integrity checks, and operational workflows are increasingly automated.
Pricing & Packaging is where Fin product velocity meets its commercial reality. We work at the intersection of an industry-leading R&D organisation shipping AI products at pace and a world-class go-to-market team selling them at scale - and we own the connective tissue between the two: pricing infrastructure, product packaging (plans, add-ons, feature access, entitlements), trial mechanics, paywalls, and the integrations that wire pricing intent into billing reality across Stripe, Salesforce CPQ, and internal APIs. The work directly moves millions of dollars of revenue
You'll work as an experienced individual contributor alongside Staff and Principal engineers on technical strategy, and with Product, Analytics Engineering, Research and Data Science, Finance, Billing Ops and GTM on scoping and delivery. You'll raise the quality bar around you through design reviews, code review, and clear technical communication.
Claude Code is our primary engineering interface. We work AI-first and expect every engineer to actively use and improve AI-assisted workflows.
Fin's Pricing & Packaging team owns the systems where product velocity meets commercial reality — including pricing infrastructure, plans, entitlements, paywalls, trial mechanics, and integrations across Stripe and Salesforce CPQ. No one in the industry has fully solved how to price AI products, and this team is actively shaping that playbook. We’re looking for a Senior Engineer with 5+ years of backend experience who can ship end-to-end across distributed systems, work AI-first with tools like Claude Code, and thrive in a fast-changing environment where every project has a direct impact on revenue.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
