Overview

Deal Desk Analyst

Location: Remote - Colombia Work Arrangement: Remote

About This Role

Hyland is looking for a detail-oriented and driven Deal Desk Analyst to join our team. In this role, you will be responsible for the management and execution of all quote-to-cash activities, serving as a trusted advisor to the sales team on deal structures and standard contracts. You will collaborate across multiple departments to ensure deals are structured, processed, and executed efficiently to maximize sales and profitability. If you thrive in a fast-paced environment and are passionate about making deals happen seamlessly, we'd love to hear from you.

Your Role Responsibilities? Here's What You'll Do.

• Manage all quote-to-cash activities within your assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability.
• Serve as a trusted advisor to the sales team on deal structure and quoting for standard contracts; communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process.
• Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate accounting and audit guidelines, contractual terms, and exception management clearly and directly to sales and sales leadership.
• Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion; review, investigate, and resolve operational questions and issues for account managers and clients.
• Facilitate timely, seamless handoffs to customer operations, including all required documentation.
• Work with IT to troubleshoot data transmission issues between systems as needed; implement process changes as required.

Role Essentials

• Experience as a Deal Desk Analyst; experience in software sales or contract negotiation in the software industry.
• Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; good interpersonal skills with the ability to maintain solid rapport with team members and professionalism with those outside of the department.
• Good organizational, multi-tasking, and time management skills; self-motivated with the ability to manage projects independently to completion; able to thrive in a fast-paced, deadline-driven environment.
• Good analytical, critical thinking, and problem-solving skills; sound judgment and business acumen; good knowledge of revenue recognition guidelines.
• Good facilitation and project management skills; ability to establish rapport and gain the trust of others; effective at gaining consensus; up to 10% travel time required.

What We'd Like to See (Preferred Skills)

• Ability to handle confidential and sensitive information with integrity, discretion, and tact; able to provide exceptional follow-through and be customer-service driven.
• General knowledge of company software functionality and comprehension of licensing strategies.
• Experience working cross-functionally with sales, finance, legal, and operations teams to drive efficient deal execution.
• Strong collaboration skills applied successfully within a team as well as across other functional areas of the organization.
• Ability to work independently and in a team environment; comfortable navigating ambiguity and competing priorities in a dynamic business environment.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

 

Basic Qualifications

• Bachelor's degree or equivalent experience
• Experience as a Deal Desk Analyst
• Experience in software sales or contract negotiation in the software industry
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good organizational, multi-tasking, and time management skills
• Good collaboration skills, applied successfully within team as well as with other areas
• Good sound judgment and business acumen skills
• Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Good analytical and problem solving skills
• Good critical thinking and problem solving skills
• Good facilitation and project management skill
• Self-motivated with the ability to manage projects independently to completion
• Able to thrive in a fast paced, deadline driven environment
• Able to provide exceptional follow through and be customer-service driven
• Good ability to handle confidential and sensitive information with integrity, discretion, and tact
• Good ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Good knowledge of revenue recognition guidelines
• Maintain a general knowledge of company's software functionality and comprehension of licensing strategies
• Up to 10% travel time required