Technical Manager - drainage

Technical Manager
Metro Rod Merseyside
Bootle
Permanent, office based
30-40 hours per week
Salary negotiable depending on experience, plus benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

We are looking for an experienced drainage person who will be responsible for obtaining relevant and accurate data to produce quotes for further work to be carried out following reactive work completed by our engineers, as well as dealing with surveys and site plans.

This is a role that would really suit someone who has been a Drainage Engineer and would like to make the move off the tools. We are flexible on the number of hours to be worked.

This is an office-based role and you will be required to support varying areas of the business depending on business needs.

Your responsibilities will include:

• Reviewing CCTV footage and compiling relevant reports
• Carrying out site-surveys
• Compiling further recommendations from our vision system where an engineer has been on a reactive job and has recommended that further work be carried out
• Liaising with our customers and engineers on a daily basis
• Organising and ordering any equipment required for the work to be carried out
• Using our in-house system to log all jobs, quotes and relevant information and maintaining this information on an ongoing basis
• Managing paperwork for any financial and compliance requirements
• Ensuring that any SLA’s are adhered to
• Site plans (training can be given)

What do we look for?

• Someone from a drainage background who would like to move into an office-based role who also has a good level of admin/customer service skills)
• Experience of CCTV and drainage surveys
• Experience providing quotesg
• Knowledge of office management systems and procedures
• Strong administration and IT skills – using Microsoft packages
• Excellent time management skills and the ability to prioritise work
• Attention to detail
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to work within a fast-paced environment

What will you get?

• Ongoing Health & Safety and new skills training
• Sodexo benefits scheme
• 28 days including bank holidays
• Training and development
• Part of a fantastic work culture