Company Description
We are a purpose-driven organization where support teams directly impact our ability to change the lives of the people and communities we serve. Throughout our US network and global family, our services span workforce and employment, education and training, health, and community support. Equus Workforce Solutions is a member of the APM Group, a global network focused on enhancing a person’s health and wellbeing, independence, and employability.
Job Description
The Op Ex Hub Director plays a critical role in supporting a portfolio of contracts/projects to deliver an effective service that meets the performance targets, remains compliant and delivers exceptional customer satisfaction. The role will work closely with the Operational VP to ensure that standards are being met across the contracts including performance targets, quality measures, delivery standards and contract obligations. This role will drive new initiatives across the region and manage the start up and exit of contracts. The role will manage Op Ex Delivery Partner Hubs that will be working closely with the projects and ensuring that any risks or issues are being mitigated. The Op Ex Hub Director needs to be a strong leader that can influence, drive change and look at the bigger picture. The role will be responsible for ensuring that there is robust reporting and governance in place to manage the portfolio of contracts.
Supervision
- Line Management of at least 2 Op Ex Delivery Partners.
- Ensuring that the monthly drumbeat of activities is happening and that the team is meeting the needs of operations.
- Putting in place development plans for the team and supporting the team to deliver successfully.
Portfolio Performance and Governance
- Manages the governance across a portfolio of contracts/projects
- Provides the Monthly Performance Report for the region
- Ensures that reporting is timely and accurate for the region
- Provides guidance and training on performance measures and how to manage performance
- Manages the operational risks and issues for the portfolio of projects
- Ensures new projects put in the correct performance measures, reporting and structure
Quality Assurance and Management
- Sets the standards for quality assurance and management across the projects
- Develops new quality processes and tools and is responsible for implementing these across the projects
- Provides guidance and training on quality measures and how to manage quality
- Manages the team to complete quality assessments on the portfolio of projects
- Ensures new projects put in the correct quality measures, reporting and structure
- Coach and mentor regional teams to foster a culture of continuous learning and operational excellence
Operational Training
- Leads on the development and delivery of training programs that address the skill gaps and elevate operational performance
- Evaluate training effectiveness through performance metrics and feedback loop, ensuring knowledge acquisition transfers to role delivery
- Maintain accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performance
- Leads on training needs analysis and identifies common gaps in technical capabilities across the portfolio
Project Transition and Recovery
- Oversees project start-ups, expansions, and close-outs to ensure strategic alignment, stakeholder engagement, and successful execution
- Oversees the recovery efforts for underperforming projects, ensuring that the right outcomes are being achieved.
- Provide targeted training and support to address root cause and program delivery issues
Regional Support
- Works closely with the Ops VP to ensure that regional needs are being met and the right prioritizes are being set.
- Works with the Ops VP and Regional Directors to ensure continuity and consistency in delivery
- Supports the Op Ex VP to deliver Op Ex strategies and business change
- Ensure enterprise standards of practice are prioritized in solutions for regional and project needs
Enterprise Work and Product and Tool Development
- Operationalizes the vision and direction set by the VP of Op Ex
- Leads on the development of Op Ex products and tools
- Manages the implementation of new products and tools across operations, ensuring alignment with enterprise strategy
- Attend and engage in the Op Ex Enterprise meetings as scheduled
Qualifications
- Education: Bachelor’s degree in business administration, Operations Management, Organizational Development or an equivalent of experience and education demonstrating applied skills.
- 5-10 years of experience in operational training and development, process improvement, frameworks that support various principles and standards for operational excellence.
- Proficiency in data analysis, reporting and making recommendations for continuous improvement and action planning.
- Experience with operational training design and delivery methodologies, including adult learning principles.
- Ability to influence through innovative thinking, serving as a thought leader to inspire and shape the direction of initiatives within the organization
- Excellent analytical, problem-solving, and critical thinking skills to identify root causes and make recommendations for corrective action.
- Strong organizational skills to manage multiple priorities in a face-paced environment while maintaining attention to detail
- Strong oral and written communication skills with the ability to effectively collaborate with cross-functional teams
- Ability to influence and partner with Operational Excellence Delivery Partners and Directors, and senior leaders (VPs, Regional Directors, Project Directors) to co-create solutions.
- Demonstrated ability to adapt to change and learn new tools or software as needed.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and a willingness to learn new software or systems as required for the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
