Company Description
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Job Description
- Administer, maintain, and optimize Microsoft SCCM (Endpoint Configuration Manager) environments across on-premise and cloud-based infrastructures.
- Deploy, upgrade, and manage patching solutions to ensure systems remain secure, compliant, and up to date.
- Manage and execute monthly patching cycles for Windows Server and Workstation environments, ensuring timely delivery and minimal disruption.
- Design and maintain software distribution processes, including packaging, deployment, and updates of enterprise applications.
- Create, configure, and maintain SCCM task sequences for Windows OS imaging and deployment.
- Monitor system performance and patch compliance, proactively identifying and resolving issues.
- Troubleshoot SCCM-related incidents and provide 2nd line support, coordinating with 3rd line teams where necessary.
- Produce regular reporting on patching status, compliance levels, and deployment performance.
- Maintain and update technical documentation, procedures, and operational runbooks.
- Collaborate with IT teams and stakeholders to ensure alignment with ITIL-based processes (change, configuration, and release management).
- Perform other related duties as assigned by the supervisor.
Qualifications
- Advanced university degree (Master’s or equivalent) in computer science, information systems, engineering, or a related field; a first-level degree combined with additional experience may be accepted in lieu of the advanced degree.
- Proven experience in administering complex SCCM environments, including both on-premises and cloud-based (Azure IaaS) infrastructures.
- Hands-on experience with Microsoft Windows Server and workstation administration in enterprise environments.
- Strong scripting skills in PowerShell for automation, configuration, and operational tasks.
- Experience managing operating system updates and patching processes across distributed environments.
- Familiarity with ITIL-based processes, including change, configuration, and release management, and experience working with enterprise ticketing systems.
- Practical experience with patch management tools such as HCL BigFix and PatchMyPC (for third-party application updates).
- Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex infrastructure and deployment issues.
- Proactive mindset with strong ownership, teamwork, and user-oriented approach.
- Ability to work effectively in fast-paced environments and adapt to evolving technologies.
- Good communication skills and ability to collaborate with both technical and non-technical stakeholders.
- Fluency in written and spoken English.
