Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies, is looking for a Systems Engineer, Level 3 to join their team in Brisbane.
In this role, you will take the lead on complex technical challenges, drive modern cloud and infrastructure projects and play a key role in delivering reliable, secure and high-performing IT environments for strategic clients.
This is an opportunity to work with cutting-edge Microsoft technologies, mentor junior engineers and make a real impact in a collaborative, growth-focused team.
Responsibilities
Technical Support & Escalation
- Act as the final escalation point for complex technical issues and critical incidents
- Troubleshoot advanced server, cloud, network, and endpoint environments
- Perform root cause analysis (RCA) and maintain clear technical documentation
- Ensure SLAs are met for priority incidents and outages
Infrastructure & Systems Management
- Design, deploy, and maintain Windows Server environments (2016–2025)
- Administer Active Directory and Microsoft Entra ID, including hybrid identity
- Manage VMware and Hyper-V virtualisation platforms
- Handle system patching, upgrades and lifecycle management
Cloud & Microsoft 365
- Lead Microsoft 365 migrations including Exchange Online, SharePoint, and Teams
- Manage Azure environments including VMs, Storage, Networking, and Load Balancers
- Maintain Microsoft 365 E5 security and compliance solutions
Networking & Security
- Support switches, routers, firewalls, VPNs, and WAN/LAN environments
- Administer WatchGuard firewalls and implement security best practices
- Strengthen environments with MFA, Conditional Access, and endpoint protection
Backup & Disaster Recovery
Project Delivery
Mentoring & Collaboration
Skills required
- 3+ years’ experience in a senior IT support or engineering role (MSP experience preferred)
- Strong experience with Windows Desktop and Windows Server environments
- Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, and VPNs
- Hands-on experience with firewalls, routers, switches, and UTMs
- Expertise in VMware, Hyper-V, Microsoft 365, and Azure
- Experience with Veeam Backup & Replication
- Strong troubleshooting and problem-solving skills
- Knowledge of Active Directory, Microsoft Entra ID, SharePoint Online, and Teams
- Exposure to Microsoft 365 security and compliance tools including Defender and Purview
Benefits
- Supportive leadership and clear career pathways
- Exposure to meaningful, real-world technology projects
- A collaborative, down-to-earth culture that values learning and improvement
- Opportunity to shape how strategic clients experience technical services
