SITE QUALITY CUSTOMER PROFESSIONAL - MONTERREY

Ready to take on meaningful challenges and shape the next generation of mobility?

Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

 

The quality engineer works to ensure a product provides a high level of quality that meets customer expectation. Quality engineering involves ensuring that the different products are fully operational, effective and free from defects. Verifying the quality and performance of the products in addition to troubleshooting the rectification of any existing errors or defects. The quality engineer is responsible for analyzing the product under various working conditions and confirming that the product delivers its promise. The quality engineer work involves designing or specifying inspection and testing mechanisms and equipment; analyzing production limitations and standards and recommending revision of specifications when indicated. In addition they formulate or help formulate quality policies and procedures as well as conducting training on quality concepts and tools; they interface with all other engineering components within the company and with customers and suppliers on quality related issues.

 

Primary Accountabilities:

• Ensure Customer Specific Requirements and follow up through KPIs.
• Be the main contact to the assigned Customers and respond in a timely manner all external quality complaints (Customer, Resident, warranty) by the customer and document all corrective actions to ensure quality.
• Responsible for the administration of RMAs process, creation, control, follow up and inform finance department in advance or when we have customer debits for this reason.
• Create quality alerts for external complaint.
• Lead and management internal auditors
• Maintain constant communication with Process Quality Engineers.
• Estimate, provision, monitor and maintain quality cost under control and inside of the indicator.
• Assure the customer satisfaction, perform customer survey at least once a year.
• Promote a philosophy of zero defects through the definition of preventive actions based on the quality system.
• Decision-making authority in critical conditions that endanger the quality of the product and the specific requirements of the customer.
• Work in continuous improvements trough kaizen methodology
• Audit process controls as defined in the product’s control plan.
• Develop, document and train the personnel on first piece check lists for the assigned products, visual aids, clown pieces, boundary samples and inspection criteria.
• Validate the implementation of corrective actions as well as their level of effectiveness.
• Ensure that all the procedures and instructions documented in the Quality System are followed up on the assigned products and manufacturing cells.
• Ensure Customer PPAP Approval or at least an interim/deviation approval for the products assigned.
• Update Control Plan and quality documentation related to customer concern or when is required.

 

 

 

Knowledge required:

• Bachelor’s degree in an Engineering field.
• 5 years minimum related experience preferred.
• Bilingual (English-Spanish).
• ISO/TS 16949, VDA 6.3 (preferred), Q1 (preferred).
• Experience in automotive industry as Tier 1 supplier.
• Core tools for automotive industry (APQP, PFMEA, PPAP, SPC, and MSA).
• Customer specific requirements (preferred: Ford, Tesla, FCA, VW, Nissan, Mercedes Benz, GM and BRP)

 

 

Soft Skills:

• Teamwork
• Work under pressure
• Proactive
• Analytical
• Excellent communication skills
• Leadership

 

 

 

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.6 billion economic revenue in 2024, a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees to meet the challenges of transforming mobility.

OPmobility Lighting covers the entire lighting value chain, from components to complete headlamps, from traditional lighting to intelligent and high-performance products. The business group develops interior and exterior solutions that enable greater design freedom, enhanced safety and driver assistance.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.