Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are seeking a highly experienced and strategic Principal, Risk Management, Regulatory Intelligence Safety and Compliance to join our team. This role will be responsible for leading our efforts to identify, assess, and mitigate risks associated with third-party sellers and their products. The ideal candidate will have a strong background in risk management, regulatory compliance, and safety standards, with a proven ability to drive solutions and influence stakeholders.
What will you do?
1. Compliance Frameworks & Audit Standards
- Maintain and update product compliance audit checklists and guidelines covering 1) Product listings and required disclosures, 2) SDP and labeling requirements, and 3) Product recall reporting and safe disposal obligations
- Ensure audit materials remain aligned with current regulations and internal compliance policies
- Propose updates to controls and requirements based on audit outcomes and regulatory changes
2. Risk-Based Audit Planning & Execution
- Develop and execute a risk‑based audit plan for product compliance processes, including analysis of customer complaints, defect reports, and safety signals
- Conduct deep‑dive reviews to identify root causes of compliance failures
- Escalate recurring or systemic issues to leadership and relevant stakeholders
- Track corrective actions, follow up on remediation progress, and validate closure
3. Data Analysis & Corrective Action Ownership
- Analyze regulatory engagement and compliance audit findings to identify compliance risk trends
- Develop and maintain metrics and reporting to monitor compliance health and remediation effectiveness
- Translate findings into clear corrective actions and policy recommendations
- Partner with stakeholders to implement upstream changes that reduce repeat issues
4. Regulatory Research & Impact Assessment
- Research and monitor applicable laws, regulations, and product compliance standards
- Assess the impact of regulatory changes on existing policies, processes, and requirements
- Communicate regulatory updates and required actions to business, policy, and compliance partners
- Support the incorporation of new regulatory requirements into audit processes and compliance controls
5. Product Safety & Compliance Risk Management
- Identify and assess risks related to product safety, regulatory non‑compliance and gaps or weaknesses in existing compliance policies
- Partner with cross‑functional teams to design and implement risk mitigation actions
- Support preventative approaches that reduce compliance risk earlier in the product lifecycle
6. Governance & Continuous Improvement
- Conduct periodic reviews to confirm adherence to internal policies and external regulatory requirements
- Identify opportunities to improve audit execution, data accuracy, and issue tracking
- Serve as a subject‑matter expert for product compliance audits and risk assessments
Essential Qualifications:
- 7–10+ years of experience in product compliance, regulatory risk, audit, or related program management roles
- Demonstrated ability to support and deliver programs of scale that influence execution of broader compliance or business strategy
- Strong project management skills, with the ability to manage multiple workstreams and deliver results on time
- Experience working across policy, compliance, and operational execution
- Proven problem‑solving mindset; self‑driven, collaborative, and effective in cross‑functional environments
- Ability to operate effectively in a fast‑paced environment where tactical execution and strategic thinking occur in parallel
- Strong communication and stakeholder‑management skills
Preferred Qualifications:
- 7+ years of experience in compliance program management within fast‑paced, technology‑driven or marketplace businesses
- Demonstrated end‑to‑end ownership of processes, including operating effectively in ambiguous or loosely structured environments
- Strong attention to detail and organizational skills, with the ability to work independently and autonomously
- Confident decision‑maker who proactively identifies issues and proposes solutions, including constructively challenging others when needed
- Strong written and verbal communication skills in English and Chinese, including experience delivering presentations or training
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
https://www.coupang.jobs/privacy-policy/
