OVERVIEW:
As a Retail Team Member at Gymshark, you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team to meet sales targets.
PAY - The pay rate is £13.45 per hour
PART TIME SHIFTS - 8 hour / 16 hour contracts but there will be opportunities to pick up extra hours
To ensure your application is successful, you must be available for a 4 to 8 hour shift on either Saturday OR Sunday each week, along with one weekday shifts.
WHAT YOU'LL BE DOING:
- Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.
- Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team.
- Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.
- Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.
- Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.
- Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
- Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.
WHAT YOU'LL NEED:
- Recent Retail Customer Service Excellence – Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.
- Product Handling & Stock Management – Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
- Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
- Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
- Attention to Detail – Experience of ensuring the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment.
- Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
- Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
- Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.
- Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
- Willingness to learn - about product, systems, processes, customer journey and our community.
- Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
- You can commit to working where and when the retail teams need you on weekends and bank holidays
- Full eligibility to work in the UK
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
