Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
French-bilingual Client Operations Support AssociateAbout your role:
At Fiserv, the French-bilingual Client Operations Support Associate plays a critical role in supporting client and merchant operations by delivering exceptional service, resolving complex issues, and supporting continuous improvement efforts.
In this role, you will serve as a primary point of contact for TD-acquired merchants and internal Sales Advisors, providing high-quality Level 2 support through inbound phone and email interactions. The position will also support Sales Advisors by assisting with Clover terminal support and all pre-boarding activities related to TD Marketplace clients.
You will support merchant onboarding by training businesses on Clover POS hardware, terminals, and merchant services, combining technical knowledge with a customer-focused approach to ensure merchants feel confident using Clover from day one. You will play a vital role in achieving one-call resolution, resolving complex inquiries, and delivering an exceptional client experience while maintaining accuracy, compliance, and professionalism.
What you’ll do:
Experience you’ll need to have:
Experience that would be great to have:
Sponsorship:
Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.
Benefits at Fiserv:
Salary Range:
$48,000.00-$60,000.00Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.