The Inside Sales position is responsible for providing comprehensive sales and customer support. This position plays a critical role in supporting team members across various departments while enhancing the service experience for our Builder Partners. As a key point of contact, Inside Sales ensures smooth and efficient communication with the Design team to help expedite quote and order processes.
Hours of Work: Monday-Friday
Wage: $25-$26, negotiable depending on experience
Job Responsibilities and Requirements:
Sales Process Management:
Maintain proficiency in MiTek Sapphire and Management software.
Oversee and execute the sales process for engineered wood products (EWP) and roof trusses.
Enter and manage all job and quote data using the company's Management Software (e.g., MiTek).
Price projects accurately, based on current contracts, lumber files ensuring alignment with profitability goals.
Ensure timely communication with customers regarding design lead times and permitting.
Customer and Team Support:
Build strong relationships with Builder Partners, and Contractors through professional communication.
Maintain up-to-date knowledge on product inventory, production turnaround times,
and pricing for engineered wood products and garages.
Provide accurate pricing, documentation, and support to Sales, Design, and Production teams.
Respond to customer inquiries, resolve issues, and provide technical knowledge related to EWP, roof and floor trusses.
Support communication between internal teams (Sales, Design, Production) to ensure efficiency in operations and processes.
Administrative and Design Coordination:
Enter and maintain customer data in the project management system, ensuring accuracy and proper follow-up on outstanding items.
Review, send layouts and permitting documents to customers.
Collaborate with the Design team to ensure quotes and orders are processed efficiently.
Request engineering services (e.g., Tall Wall engineering) and load material orders into Management Software.
Strategic Development and Growth:
Support sales and growth initiatives by identifying opportunities for process improvement and innovation.
Assist in developing new strategies for market share growth, particularly in Southern Alberta.
Participate in sales strategy sessions and contribute to ongoing development plans for the sales team.
Team Collaboration:
Provide leadership and mentorship to the Sales team, fostering a positive, collaborative environment.
Assist with onboarding new team members and supporting continuous professional development.
Work with the VP of Sales and Operations, Production Manager, and other stakeholders to streamline processes and improve customer service.
Other duties as assigned.
Qualifications:
Post-secondary education in a relevant field (e.g. business) or equivalent experience.
Minimum 3-5 years of experience in sales or customer support within the construction or building materials industry.
Knowledge of new home construction and engineered wood product systems is an asset.
Proficient in Excel, Word, and project management software (e.g., MiTek Sapphire, Sales Management).
Adaptable and capable of handling fast-paced, changing environments.
Strong communication skills, both written and verbal.
Ability to work across multiple departments and collaborate effectively.
Strong organizational skills, attention to detail, and ability to manage multiple ongoing projects.
Able to provide high quality customer service both internally and externally.
