MidFull TimeTemporaryContract
Posting Type
Hybrid
Job Overview
The Technical Analyst, Human Resources – Ops Engineering is an individual contributor responsible for administering, configuring, and improving HR technology solutions, with a focus on Jira Project, Jira Service Management (HR Service Desk), and HR knowledge enablement. This role partners closely with HR, IT, and cross functional stakeholders to deliver efficient, scalable solutions that improve HR service delivery, operational efficiency, and employee self-service.Job Description and Requirements
Key Responsibilities
Administer and support Human Resources Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams.
Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility.
Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into scalable system configurations.
Catalogue HR policies, processes, and operational information in Confluence Cloud (Einstein) and build a structured, searchable HR Knowledge Base aligned to self-service and support workflows.
Enable HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve resolution efficiency and employee experience.
Provide operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular quality assurance process to ensure adherence to service standards.
Deliver medium complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support.
Develop and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability.
Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and continuous improvement.
Collaborate with HR Ops Engineering peers, IT, Security, and cross functional partners to ensure solutions align with enterprise standards and data privacy requirements.
Works independently with minimal oversight on day-to-day responsibilities.
Owns defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).
Solves moderately complex problems requiring judgment, analysis, and cross functional collaboration.
Influences process and tooling decisions through expertise rather than authority.
Escalates only high-risk or ambiguous issues that fall outside defined standards.
Minimum Qualifications
Bachelor’s degree in Information Technology, Human Resources, Business, or related field, or equivalent practical experience.
At least 3 years of experience administering or supporting Jira Project and/or Jira Service Management in an enterprise environment.
Demonstrated experience translating business processes into technical system configurations and workflows.
Working knowledge of service management concepts, including request lifecycles, SLAs, queues, and reporting.
Experience creating and maintaining structured knowledge content or technical documentation for both technical and nontechnical audiences.
Strong analytical and problem-solving skills, with the ability to independently troubleshoot system and process issues.
Strong communication and stakeholder partnership skills, with the ability to influence outcomes without direct authority.
Preferred Qualifications
Experience supporting Human Resources, People Operations, or shared services organizations.
Experience with Jira automation rules, integrations, or advanced reporting dashboards.
Experience designing or governing knowledge bases in Confluence or similar platforms.
Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Relativity is committed to competitive, fair, and equitable compensation practices.
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Collaboration, Communication, Customer Service, Microsoft Office, Professional Presentation, Project Management, Researching, Teamwork, Time Management, Writing
