By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Auto Claims Summer Learning Program
Position Summary
The Auto Claims Summer Learning Program will support the Customer Service Team by assisting with inbound and outbound call handling, claim intake, documentation, and general customer support. This role provides hands‑on experience in a fast‑paced auto claims environment, with a focus on communication, problem‑solving, and administrative support.
The position is ideal for someone who is personable, organized, detail‑oriented, and interested in learning how customer service functions within an auto claims operation.
Key Responsibilities (Customer Service–Focused)
Customer Interaction
- Answer inbound calls from insureds, claimants, vendors, and partners with professionalism and empathy.
- Make outbound calls to obtain information, provide updates, or relay messages on behalf of adjusters.
- Gather and verify key details during calls (contact info, claim details, accident facts, vehicle information, etc.).
- Clearly communicate claim status, next steps, and company procedures when appropriate.
- Transfer calls to the correct team members or departments as needed.
Claim Intake & Documentation
- Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system.
- Update claim notes based on phone interactions and emails.
- Upload information to our system Vista.
- Maintain accuracy and clarity in all documentation to support the adjusters and management team.
Customer Experience & Problem Solving
- Help resolve routine questions related to claim process, timelines, rental information, and general policy guidance (within customer service scope).
- Provide reassurance and clear communication during customer situations.
Administrative & Workflow Support
- Enter and update data in the claims system with high attention to detail.
- Support team projects, audits, and process improvements.
- Assist during high‑volume periods or storm events with call handling and documentation.
Skills & Qualifications
- Excellent verbal communication skills and comfortable speaking on the phone.
- Strong listening skills and an empathetic approach to customer interaction.
- High attention to detail and strong organizational abilities.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Basic proficiency with Microsoft Office applications (Outlook, Word, Excel).
- Positive attitude, strong work ethic, and willingness to learn.
- Prior customer service experience is a plus but not required.
What the Intern Will Learn
- How a professional auto claims customer service team operates daily.
- Effective phone techniques for gathering information and communicating clearly.
- How to document calls and claim activity within claims software systems.
- How customer service supports the broader claims process and helps move files forward.
- Skills that can lead to future roles in customer service, claims, or other insurance operations.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 17.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
