$34,000 – $48,000MidPart Time
Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for a Guest Service Ambassador to join our Patient Services team in Springfield, MA.
SCHEDULE:
Part-time, 16 hours a week
11:30am-8:00pm
Ability to work rotating days, including weekends and holidays
RESPONSIBILITIES:
Make a Difference—One Meal at a Time
At Baystate Health, we believe exceptional care goes beyond clinical treatment—it includes compassion, comfort, and personalized service. As a Guest Service Ambassador (GSA), you’ll play a vital role in enhancing the patient experience by ensuring every meal is delivered with care, accuracy, and a focus on individual needs.
Patient Experience & Support
Assist patients and families with menu selections that align with Medical Nutrition Therapy (MNT) orders
Provide guidance and recommend appropriate food choices and alternatives
Communicate patient concerns or intake issues to nursing and Clinical Nutrition teams
Meal Preparation & Delivery
Accurately assemble and deliver meals, snacks, and supplements in compliance with diet orders and allergies
Verify patient identity using dual identifiers during delivery
Ensure trays are complete and assist patients with setup when needed
Coordinate meal delivery with nursing staff for point-of-care patients
Food Safety & Quality
Follow safe food handling practices, including proper hygiene and temperature control
Maintain clean workspaces (“clean in, clean out”)
Practice First-In, First-Out (FIFO) inventory methods
Operations & Coordination
Record meal intake, supplements, fluids, and calorie counts as required
Track trays and report any issues promptly
Stock and replenish tray line supplies and maintain inventory levels
Process commissary orders to ensure consistent availability of food items
LOCATION:
Baystate Medical Center- 759 Chestnut St.
Springfield, MA
THE ADVANTAGES OF WORKING WITH BAYSTATE!
Excellent Compensation High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health
QUALIFICATIONS:
Ability to read, write, and communicate effectively in English
Basic math and computer skills
Strong attention to detail and ability to follow directions
Excellent verbal communication and customer service mindset
Experience in hospitality/food services industry strongly preferred
1-2 years' experience in customer service
Ability to multitask
We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!
Education:
GED or HiSETCertifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $20.68 - $24.12
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
