The Cigna Group
Pharmacy Administrative Assistant - VFP - Onsite, Los Angeles, CA
🇺🇸Los Angeles, California, United States5 days ago
$44,000 – $66,000EntryFull Time
The Pharmacy Administrative Assistant provides on-site administrative and operational support to our Fertility pharmacy team. This role serves as the first point of contact for in person pick up patients, incoming calls, registered providers, and vendors, triaging and directing inquiries to the appropriate pharmacist, technician, or department. The assistant also supports patient data entry, billing workflows, and light logistics tasks including medication packing and local deliveries.
This is a multi-functional support role designed to assist the Operations, Billing, and Logistics teams with day-to-day tasks that keep the pharmacy running efficiently.
What you will be doing:
Answer and triage incoming phone calls from patients, registered providers, clinics, and vendors; direct calls to the appropriate pharmacist, technician, or team member.
Take accurate messages, document callback requests, and follow up to ensure timely resolution.
Greet and assist walk-in patients, delivery personnel, and visitors in a professional and courteous manner.
Manage call logs and maintain organized communication records.
Enter new patient demographics, prescription information, and provider data into the pharmacy management system accurately and completely.
Assist with insurance verification, eligibility checks, and prior authorization follow-ups as directed by the operations team.
Support billing workflows including data entry for claim submissions, payment posting, and claim correction documentation.
Maintain organized patient files in compliance with HIPAA regulations.
Assist the logistics team with packing fertility medications for shipment or local delivery, including proper labeling and documentation.
Receive incoming shipments, verify contents against purchase orders, and put away inventory.
Maintain inventory of office supplies, shipping materials, and general pharmacy supplies; reorder as needed.
Assist with general office upkeep, filing, scanning, faxing, and other administrative tasks as assigned.
What you need to do this job:
Minimum of a High School Diploma or GED is required
Minimum of 1 year of administrative, clerical, or medical office experience.
Pharmacy Technician License is preferred
Strong attention to detail and ability to handle sensitive patient information in compliance with HIPAA.
Comfortable operating a multi-line phone system and triaging calls in a professional manner
Proficiency with basic computer applications: email, Microsoft Office/Google Workspace, and data entry systems.
Ability to lift and carry up to 30 lbs (packing, shipping, and receiving duties).
Strong verbal and written communication skills.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
