AI Strategy & Innovation Intern

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Purpose 

You'll work alongside expert consultants and technology leaders to identify, validate, and prototype AI solutions that enhance how our clients and consultants work, improve operational efficiency, and accelerate our Consulting business growth. 

You'll bridge emerging AI technologies - including Generative AI, Large Language Models with real-world applications in travel. In this dynamic role, you'll equip the Amex GBT Consulting team with cutting-edge AI tools, standardized prompts, and strategic assets that enable exceptional, consistent client outcomes. 

 

What You'll Do 

• Research AI opportunities: Explore current and emerging AI technologies and recommend practical applications for travel consulting (analytics, insight generation, sentiment analysis). 

• Create standardized prompts: Learn our available AI tools and build reusable prompts for consultant tasks, establishing a knowledge base your colleagues can draw on. 

• Build proof of concepts: Prototype and validate AI use cases using no-code/low-code tools to test solutions quickly. 

• Enhance existing AI infrastructure: Run new queries on our consulting-specific AI tools and refine prompts to improve performance. 

• Evaluate feasibility: Assess proposed AI solutions by weighing impact (ROI and user experience) against technical requirements, helping prioritize high-potential projects. 

• Uncover insights from data: Analyze customer feedback, booking trends, and reviews to spot opportunities for personalized recommendations and sentiment analysis. 

• Document your work: Create technical documentation, workflow diagrams, and ROI projections for promising AI projects. 

• Lead innovation sessions: Organize and facilitate brainstorming with Consulting, Engineering, Analysis, Marketing, Product, and clients to understand challenges, validate use cases, and gather feedback. Present findings in clear, compelling language that demonstrates business value. 

• Translate for everyone: Explain AI concepts in accessible terms to clients and internal stakeholders, ensuring alignment on objectives and outcomes. 

 

What We're Looking For 

• Education: Recently completed or currently pursuing a Master's degree, or in your final year of an Undergraduate degree in Computer Science, Data Science, AI, Business Analytics, or related field. 

• AI & technical foundation: Strong grasp of generative AI, Large Language Models, prompt engineering, and conversational AI agents. Familiarity with Python, SQL, or no-code automation platforms. 

• Travel industry curiosity: Genuine interest in how technology transforms travel, hospitality, or tourism. 

• Communication & problem-solving: Creative thinker with a proactive approach. You can translate complex technical concepts for non-technical audiences, present ideas confidently, gather requirements, and build rapport across diverse groups in a consulting environment. 

• Collaborative spirit: You work well across Consulting, Engineering, Analysis, Marketing, and Product teams while staying focused on what clients need. You listen actively, ask thoughtful questions, and connect client business goals to AI opportunities. 

• Self-driven & organized: Highly motivated and self-organized, thriving in fast-paced, high-growth settings while juggling multiple projects. 

 

 

What You Will Gain 

• Mentorship from industry leaders in travel technology and AI innovation 

• Hands-on experience developing AI strategies from ideation through production-level prototyping 

• A portfolio of real life, business examples of AI use cases for travel 

• Competitive internship salary  

• Direct exposure to our Consulting practice and how we engage with clients 

#AmexGBTJobs

     

Location

London, United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!