The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.
You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.
What you will do
- Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
- Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.
- Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results.
- Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.
- Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.
- Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
- Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
- Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
- Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
- Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.
Skills and Abilities
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
- 1+ years of retail experience and a dedication to customer service excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
- Ability to push/pull receiving equipment weighing up to 500 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
