Company Overview:
Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Team!
Position Summary:
The Field Trainer is responsible for delivering comprehensive training programs to new Store Managers and Assistant Store Managers, as well as providing ongoing training for store personnel on new company initiatives, operational procedures, and customer service standards. Reporting to the Training & Compliance Department Manager, the Field Trainer ensures that store teams are well-equipped with the skills, knowledge, and tools to operate effectively, meet company standards, and provide exceptional customer experiences. This position plays a crucial role in supporting the development of high-performing store teams and maintaining consistency across store locations.
Responsibilities:
- Conduct structured training sessions for newly hired and promoted Store Managers and Assistant Store Managers on operational procedures, customer service, and administrative responsibilities.
- Facilitate hands-on, in-store training to familiarize new managers with company policies, store systems, and day-to-day operations.
- Assess new managers’ performance throughout training and provide constructive feedback to ensure their readiness and alignment with company standards.
- Ongoing Staff Training.
- Deliver training to store personnel on new company initiatives, product launches, promotions, and updated operational processes.
- Implement training programs aimed at enhancing customer service, loss prevention, inventory management, and store safety.
- Act as a resource for store teams, addressing questions and reinforcing knowledge to maintain high standards of performance and compliance.
- Collaborate with the Training Department Manager to assess and improve training materials, curriculum, and processes based on feedback and store performance.
- Gather insights and feedback from training sessions to suggest improvements in training programs, materials, and delivery methods.
- Support the development of new training initiatives by providing input on curriculum content and structure, ensuring training remains effective and relevant.
- Conduct follow-up assessments with newly trained managers and store personnel to ensure retention and application of training.
- Provide ongoing coaching and support to store teams as they implement new processes or adapt to new company initiatives.
- Identify performance gaps and provide targeted coaching and recommendations to help store managers and personnel improve.
- Communicate regularly with the Training Department Manager and Territory Managers to update on training progress, outcomes, and any additional training needs.
- Coordinate training schedules with store leadership, ensuring training sessions are conducted without disrupting store operations.
- Serve as a bridge between store operations and the training department, helping to ensure alignment and understanding of company objectives across stores.
- Ensure that training sessions emphasize compliance with all company policies, safety protocols, and regulatory standards.
- Promote a culture of safety, quality, and customer satisfaction by enforcing company standards and best practices during training.
Education and Experience:
- High school diploma or equivalent required; some college coursework or additional certifications in training or retail management is a plus.
- Minimum of 2 years in retail or convenience store management, with experience in training, coaching, or mentoring others preferred.
- Strong communication and presentation skills, with the ability to effectively convey information to different audiences.
- Proven ability to coach, motivate, and develop others, with a passion for supporting team growth.
- Knowledge of retail operations, customer service standards, and store systems.
- Ability to manage multiple priorities and travel between store locations as needed.
- Proficiency in Microsoft Office Suite and familiarity with e-learning tools or training software.
Physical Requirements:
- Ability to lift 25-50lbs or more.
- Prolonged periods of sitting, standing and walking.
- Ability to travel to store sites 90% of the time.
