$80,900 – $127KSeniorFull Time
What Market Intelligence & Analytics contributes to Cardinal Health
Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services.
Market Intelligence & Analytics is responsible for market data/information, other business analytics in support of marketing.
Responsibilities
Program Support
Support the execution, maintenance, and continuous improvement of a comprehensive Voice of the Customer (VoC) program to capture, analyze, and act on customer feedback
Contribute to development and maintenance of a roadmap for the evolving Customer Experience/VoC program, ensuring alignment with the company’s strategic goals
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of VoC initiatives
Customer Insights and Analysis
Gather and analyze customer feedback from various channels, including surveys, social media, and customer support interactions
Identify key trends, pain points, and opportunities for improvement in the customer experience
Present actionable insights to senior leadership and other stakeholders to inform decision making and drive customer-focused improvements
Cross-Functional Collaboration
Work with cross-functional teams in the development and execution of initiatives based on VoC insights
Serve as an internal advocate for the customer, working to ensure the customer’s voice is heard and prioritized in business decisions
Customer Experience Improvement
Identify and recommend enhancements to products, services, and processes based on customer feedback
Collaborate with teams to document and track solutions that address customer pain points and enhance the overall customer experience
Monitor the impact of implemented changes and continuously seek opportunities for further improvement
Reporting and Communication
Develop and maintain regular reports and dashboards to track VoC metrics and share insights with stakeholders
Communicate VoC findings and progress to stakeholders, ensuring transparency and alignment with company objectives
Assist with regular feedback sessions and workshops to engage employees at all levels in the VoC program
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
4-8 years of related experience, preferred
3+ years of experience in a customer insights, customer experience, or related role, preferred
Strong analytical skills, with experience in data analytics, survey administration, and customer feedback tools, preferred
Familiarity with general research, customer experience, and voice of customer principles, preferred
Experience working in Qualtrics preferred
Strong project management skills, with the ability to manage multiple priorities and deadlines
Excellent communication and presentation skills, with the ability to convey complex insights to a variety of audiences
Experience working in a fast-paced environment with a focus on customer-centric growth
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work independently; receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Anticipated salary range: $80,900 - $127,050
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Application window anticipated to close: 07/14/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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