Position Overview: The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.
Host will also be asked to serve as a chip delivery person on the schedule as well. This position is fast paced and requires the same personal and energetic personality as the hostess position.
Accountabilities
- Ensures proper sanitation and food handling
- Food & Beverage Quality Assurance
- Accurate Food Presentation
- Menu Knowledge
- Rotation Seating
- Prepared, in uniform & Punctual for Shift
- Welcoming
- Aware of Events & Specials
- Friendly & Attentive Customer Service
- Responsible Cash Handling
- Service Speed
- Store Events Spokesperson
- Order Accuracy
- Cleanliness
- To Go Sales Person
Responsibilities
- Team Player
- Team Communication
- Performs assigned tasks
- Continuous development of food & beverage product knowledge
- Answering the phone in a professional manner
Knowledge, Skills, Abilities
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to maintain Professionalism at all times
- Ability to communicate clearly
- Ability to work well with others
- Ability to multi-task
Requirements:
- Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
- Must be at least 16 years of age upon date of hire
- Ability to wipe down tables including bases, pick up debris off the floor and wipe down booth seats in all area of the restaurant.
- Transports plates, glasses and trays to and from the dining room, service bar and kitchen a minimum of 30 times per shift.
- Reading, writing, basic math and verbal communication skills required.
- Mobility and full range of movement throughout the shit
- Transports glass rack, plate ware, cases of food and beverage which weigh up to 30 pounds a minimum of 15 times per shift.
- Able to respond quickly in an emergency situation to avoid imminent danger to self and others.
Physical Requirements:
- Must be able to stand and exert fast paced mobility for periods of up to 6 (six) hours in length.
- Must have good sense of balance, able to bend, kneel and react swiftly to actions surrounding them.
Must have the ability to lift bus pans, trays, cases of food and beverage weighing as much as 30 pounds.
