Location: United States - we are fully remote! Summary Thunder’s Account Delivery Manager (DM) serves as the delivery-side owner of customer outcomes, operating as the “CEO of the project”, and is accountable for ensuring that delivery strengthens account health, protects executive trust, and produces measurable business value. While Project Managers focus on day-to-day execution, the DM operates at a higher altitude — connecting delivery decisions to account impact and long-term value realization. Our ideal DM candidate brings deep Salesforce experience, enjoys the variety of work that comes with this function, and brings a seasoned eye for account health, accuracy in scope, and a lens for expanding relationships with existing customers. As Thunder is just shy of six years since our inception, we welcome candidates who bring an entrepreneurial spirit, an appetite for growth, and a desire to make their mark on our growing organization. Job Responsibilities
Growth & Expansion
Identify emerging customer pain points and map them to expansion opportunities
Partner with sales and delivery leadership to advance pipeline
Track and update outcomes continuously throughout delivery
Delivery & Scope Integrity
Ensure projects are delivered on time, within scope, and at target margin
Confirm customer readiness and clearly defined outcomes before work begins
Monitor burn vs. progress and intervene early on risk
Uphold scope integrity and governance discipline throughout
Value Realization & Risk Governance
Define success metrics and track customer baseline vs. target KPIs
Lead business value workshops and Value Tree discussions
Surface delivery risks early and own mitigation plans through execution
Validate that scope and execution remain aligned to promised outcomes
Account Health & Executive Confidence
Monitor stakeholder sentiment and its impact on executive trust
Participate in executive updates and account health reporting
Think beyond the project plan to broader account impact
Leave every account stronger than you found it
Qualifications
5+ years’ implementation/delivery consulting experience within the Salesforce consulting partner ecosystem
Successful track record serving as overall engagement lead for Salesforce implementations, with a significant understanding of the Salesforce ecosystem
Ability to align with executives and understand how the project supports customer’s overarching company goals
A keen eye for risk management before and during engagements, as well as for recognizing opportunities for revenue expansion with existing customers
Strong executive presence to appropriately manage through difficult conversations, taking a proactive approach to problem-solving
Effectively facilitates meetings and relationships with key stakeholders and demonstrates consensus-building skills
Willingness to travel (potential for travel in a presales or delivery capacity)
Preferred: At least 2 Active Salesforce Certifications
Willingness to achieve additional certifications on emerging technologies as required per role
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
