$59,150 – $107KEntryFull Time
Leidos is seeking a VOIP Engineer- Mid in the Washington, DC area.
POSITION SUMMARY:
The VOIP Engineer - Mid supports the SEC ISS contract by engineering, integrating, and sustaining enterprise voice services across SEC environments. This role analyzes and develops VoIP network solutions and plans installation, upgrades, and maintenance of VoIP systems from project inception to conclusion. The engineer manages and integrates Voice services with Cisco Jabber and WebEx (or equivalent) to ensure reliable communication and interoperability across SEC operations. The position also supports incident response, SLA-aligned service delivery, and secure operations consistent with SEC change, vulnerability, and compliance expectations.
PRIMARY RESPONSIBILITIES:
Voice Network Engineering and Lifecycle Planning
- Analyze current-state and target-state VoIP network architecture supporting SEC voice and conferencing services.
- Design and plan VoIP installations, enhancements, and maintenance activities from initiation through implementation.
- Define technical requirements for voice performance, capacity, resiliency, and service continuity.
- Coordinate engineering activities with SEC stakeholders, operations teams, and dependent infrastructure teams.
Unified Communications Administration and Integration
- Administer enterprise VoIP platforms and voice service components in support of day-to-day operations.
- Manage and integrate Voice services with Cisco Jabber and WebEx, or equivalent collaboration tools.
- Ensure interoperability between VoIP, softphone, and conferencing capabilities used across SEC operations.
- Execute move/add/change activities and support end-user enablement for voice features and services.
Operations, Incident Response, and Service Delivery
- Support voice service operations in alignment with SEC ISS ticketing, escalation, and SLA performance objectives.
- Troubleshoot voice incidents and service degradations; perform root-cause analysis and coordinate timely restoration.
- Maintain and follow SOPs/runbooks for monitoring, alert handling, and escalation of voice-related events.
- Provide clear operational communications on outages, status, resolutions, and recurring service issues.
Security, Compliance, and Documentation
- Maintain VoIP applications at supported versions and coordinate remediation of vulnerabilities and POA&M-related findings.
- Ensure voice-service changes follow SEC security policies, change control processes, and configuration baseline requirements.
- Produce and maintain technical documentation, diagrams, and operational artifacts for managed voice systems.
- Contribute to audit-readiness activities by maintaining accurate implementation and support records.
REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
WORK ENVIRONMENT / OTHER
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
