Summary:
As a Front of House Assistant at REEL Rochdale, you will play a vital role in delivering exceptional customer service within the hospitality and catering industry. Your primary focus will be to ensure a welcoming atmosphere for guests, assisting with their needs and contributing to a positive dining experience. This part-time position is essential for maintaining the high standards of service that REEL Rochdale is known for.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Assist with seating arrangements and manage reservations efficiently.
- Take customer orders and relay them accurately to the kitchen staff.
- Serve food and beverages to guests, ensuring timely and attentive service.
- Handle customer inquiries and resolve any issues or complaints promptly.
- Maintain cleanliness and organisation of the front of house area.
- Collaborate with kitchen and bar staff to ensure smooth service operations.
- Assist in setting up and clearing tables, as well as restocking supplies as needed.
Qualifications:
- Previous experience in a customer service role, preferably within the hospitality sector.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic knowledge of food and beverage service.
- Flexibility to work various shifts, including evenings and weekends.
- A positive attitude and a commitment to providing excellent customer service.
