Courtyard by Marriott Housekeeping Team Lead

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The purpose of this position is to endure the cleanliness of rooms and public spaces. The Team Leader position will come into contact with guests and will need to have positive guest interactions.

ESSENTIAL FUNCTIONS:

Able to work alone or in a team atmosphere
Excellent customer service skills
Effective listening skills
Professional
Well groomed, must adhere to AHC and Marriott standards
Organizational skills
Able to work and adapt to a fast-paced environment
Able to work varied shifts, including weekends and holidays
Detail Oriented
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Reads or listens to Smart Start.
Reads and understands all memos that pertain to the housekeeping department.
Uses other AHC hotels and staff as resources.
Complete all daily responsibilities/cleaning task list.

DAILY RESPONSIBILITIES

-Acknowledge and greet guests in public spaces with a warm and friendly greeting
-Make beds when time allows
-Inspect guest rooms to quality standards put into place
-Critique employee performance and productivity
-Handle guest requests
-Work with other departments to ensure guest satisfaction
-Cleaning of hotel rooms including: dusting, vacuuming, changing bed linens, cleaning bathrooms, and common areas if needed.
-Complete quality cleaning to meet Marriott standards with set time limits.
-Pickup and recycle ground litter around hotel
-Communicate daily with supervisors, house person, and managers
-Report all damage to Supervisor and Managers
-Use all chemicals properly and safely as required by OSHA standards
-Able to work with frequent dust and dirt
-Able to work with occasional smoke and fumes.
-Separate recycle items from trash and dispose of properly
-Complete daily projects as assigned
-Maintain assigned area including but not limited to guestrooms and stairwells
-Maintain linen properly
-Maintain guest rooms to standards set by management
-Maintain hotel assets at all times
-Work in a fast paced, busy occasionally noisy environment
-Any and all other duties assigned by management
-Maneuver and control housekeeping cart
-Clean and re-stock all women and men’s bathrooms in all public spaces and maintained throughout the shift.

EDUCATION & EXPERIENCE:

High school diploma or equivalent preferred
related experience is preferred.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

Ability to be on feet 8 hours per day
Able to bend, twist, kneel, push and lift up to 50 pounds
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is regularly required to talk or hear; taste or smell
Is occasionally required to sit and stoop; kneel, crouch, or crawl
Specific vision abilities required by this job include close vision, distance vision, and peripheral vision