Job Summary
The Bar Service’s (Counter) role is to provide “Guest First” service at all times, making the Guest the heart and passion of all they do. This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking and delivering the Guests’ Beverage order, and ensuring each Guest is made to feel welcome at all times.
Key Performance Elements/Essential Functions
Responsibilities and essential job functions include but are not limited to the following:
- To know and follow posted schedule and strict adherence to posted clock in/out time
- Timely and courteous service to Willie’s guests at the counter as well as throughout the restaurant
- Thorough knowledge of menu items, wines, beers, and cocktails
- Adherence to company, state, and county sanitation standards
- Maintains a clean and organized workstation
- Maintains friendly, helpful, positive attitude
- Knows and follows Willie’s operating policies
- Adheres to Willie’s steps of service
- Welcomes and greets Guests following established service guidelines
- Ready and willing to assist fellow Team Members in meeting Guest needs
- Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
- Clearly understands correct process in serving Guests with allergens
- Takes food and beverage orders from Guests, repeating order for Guest confirmation
- Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests
- Delivers both non-alcoholic and alcoholic beverages to Guests
- Assists other bartenders & servers in taking care of Guests, providing outstanding service
- Thanking guests for their visit and invites them to return
- Assists other servers, server assistants and bartenders in their tasks when necessary
- Responsible for all side work and cleaning duties outlined in the restaurant
- Attends all company meetings, training seminars as required
- Performs side work at the start, throughout, and end of each shift as required
- Performs all duties and responsibilities according to the Company’s written Employee Handbook, including Performance Expectations and Dress-Code/Grooming Guidelines
- Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate
- Adherence to company dress-code and grooming policies
- Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy
- Maintains a friendly and cooperative attitude while at work
- Portrays a favorable image of Willie’s Grill and Icehouse at all times
- Performs related tasks as assigned by Restaurant Management
Qualifications
EDUCATION/TRAINING/WORK EXPERIENCE
- 6 mos. to 2 years related experience preferred
- High school diploma or equivalent preferred
- Alcohol Certification required
- Food Handler’s Certificate as required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Ability to see, hear, read, and write in English
- Basic math and verbal communication skills required
- Ability to comprehend and follow written and verbal direction
- Must be able to speak clearly and listen attentively to guests, other employees and managers
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system
- Ability to manage his or her own workflow and resolve questions and problems with supervisor
PHYSICAL REQUIREMENTS
- Ability to stand and/or walk throughout the entire shift and work in a restaurant environment
- Ability to lift up to 50 lbs
- While performing the duties, this position is regularly required to stand and walk; talk or hear, in person and by telephone; uses hands repetitively to finger, handle, feel or operate restaurant equipment; reach with hands and arms; bend, kneel, crouch and climb
