Computer Support Administrator / Audio Visual Technician
Location: On-site – Washington, DC
Salary: $115,000
Job Type: Full-Time, Salaried
Clearance Requirement: Active TS/SCI Clearance Required
Position Overview
We are seeking a Computer Support Administrator / Audio Visual Technician to support a Department of Defense organization located at the Pentagon. This position is responsible for maintaining, troubleshooting, repairing, and supporting desktop systems, AV/VTC equipment, network connectivity, and related IT infrastructure in a secure enterprise environment.
The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and experience supporting both IT and audio visual systems in classified environments.
Responsibilities
- Troubleshoot and resolve hardware, software, network, VTC, and infrastructure issues
- Maintain and support desktops, laptops, VDI environments, servers, printers, and AV systems
- Support and maintain Video Teleconferencing (VTC) systems and conferencing technologies
- Configure, maintain, and troubleshoot Cisco and AV infrastructure
- Provide in-person, phone, and remote technical support to end users
- Apply security patches and operating system upgrades to maintain system integrity and compliance
- Maintain system configurations and technical documentation
- Support mobile device provisioning and maintenance for NIPR/SIPR environments
- Assist with infrastructure projects and technology deployments
- Mentor or assist junior technical staff as needed
- Ensure all systems comply with Department of Defense security standards and requirements
Required Qualifications
- Active adjudicated Top Secret/SCI Clearance (no waiver)
- Microsoft Certified Solutions Associate (MCSA): Windows 10 / Office 365
- DoD 8570 IAT Level II Certification (Security+ or equivalent/higher)
- Ability to lift at least 50 pounds
- Strong troubleshooting and customer support skills
- Self-motivated with the ability to work independently
Required Technical Experience
- Cisco Unified Communications Manager (CUCM)
- Cisco TMS, switches, routers, meeting management, and meeting server
- Video Teleconferencing (VTC) systems and networking
- Extron switchers and extenders
- Crestron NVX and AMX AV systems
- Unimax UC Management Software
Desired Qualifications
- ITIL v3 Foundation Certification
- Experience with automation using Microsoft PowerShell, VBScript, or batch files
- Understanding of Department of Defense military standards
- Strong networking knowledge and communication systems integration experience
- Experience using packet capture and troubleshooting tools such as Wireshark
- Project management experience
- ClearOne Certification
- Biamp Certification
- CTS Certification
- Experience loading and pulling code for Crestron and AMX systems
