Field Service Representative (FSR) REQ0042

Be the face of technology that protects those who matter.

Silentium Defence is seeking a dynamic Field Service Representative (FSR) to support our customers across Australia and internationally. This role blends technical field support, customer engagement, and business development, making it ideal for someone who enjoys working directly with customers, solving real-world problems, and identifying opportunities to grow capability.

Reporting to the Lead Field Service Representative, you will play a pivotal role in delivering exceptional customer service while helping expand Silentium Defence’s global footprint. You’ll represent the organisation at customer sites, demonstrations, and industry events, ensuring our systems perform reliably and our customers remain confident in our solutions.

This is a highly visible, hands-on role that offers variety, travel, and the opportunity to make a meaningful impact.

What you’ll be doing

• Build strong, trusted relationships with customers through proactive engagement
• Deliver system demonstrations, trials, and end-user training
• Provide technical support, repair, and maintenance to ensure system performance
• Identify opportunities and follow up on leads to support business growth
• Represent Silentium Defence at national and international trade shows and events
• Capture customer feedback to support product development and innovation
• Contribute to the development and refinement of training systems and materials 

What we’re looking for

• Strong customer service mindset and relationship-building skills
• Confidence presenting, training, and engaging with customers
• Technical aptitude and ability to troubleshoot systems in the field
• Ability to prioritise, plan, and manage competing tasks
• A proactive, solutions-focused approach and willingness to travel both domestically and internationally

Requirements

• Australian Citizenship
• Ability to obtain and maintain NV1 Security Clearance
• Current Australian Driver’s Licence
• Valid passport and willingness to travel domestically and internationally

Desirable:

• Experience working in Defence or a technical field service role
• Experience delivering demonstrations, trials, and technical training

Why join Silentium Defence?

• Work on advanced technology supporting national security
• Travel domestically and internationally
• Be part of a collaborative, purpose-driven team
• Play a direct role in customer success and business growth

Employment Eligibility

• Applicants must be an Australian citizen and have ability to obtain and maintain an AGSVA Security Clearance, with a minimum requirement of NV1 clearance.
• Candidates must also meet ITAR (International Traffic in Arms Regulations) requirements.

How to Apply

Click “Apply Now” to submit your application online, you can contact us at peopleandculture@silentiumdefence.com.au if you have any questions.

Closing date: 4:00pm on Friday 22 May 2026 (Please note: Silentium Defence does NOT accept applications via email.)

Important: Silentium Defence does not accept unsolicited applications from third-party recruitment agencies and will not be liable for any fees associated with resumes submitted without prior written consent from an authorised company delegate.