At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.
The Product Owner will own the digital product backlog and orchestrate the delivery of high‑impact features for LATAM, working at the intersection of business, technology and UX. This role translates business needs, user pain points and strategic priorities into clear, actionable user stories and ensures that digital products (portals, e‑procurement, automation, AI use cases, Salesforce enhancements) are delivered with quality, on time and with measurable value. The role will be working in a Flex Work model either in Bogotá, Colombia; Buenos Aires, Argentina or Sao Paolo, Brazil.
Responsibilities may include the following and other duties may be assigned:
- Own and continuously refine the product backlog for one or more digital products (e.g. quotation portals, e‑procurement integrations, self‑service, Salesforce features, AI tools)
- Write clear user stories, acceptance criteria and epics, reflecting business rules, edge cases and regulatory constraints
- Prioritize backlog items based on business value, user impact and technical feasibility, in alignment with the Digital Product Manager and stakeholders
- Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams
- Work closely with Commercial, CX, Operations, Finance, Supply Chain and Customer Service to deeply understand processes and pain points
- Spend time in the field (customers, distribution centers, internal operations) when needed to refine requirements and validate solutions
- Translate business language into technical specifications that are understandable for development teams
- Help identify, refine and specify AI and GenAI features (e.g. quotation robots, email classification, recommendation engines, predictive scoring)
- Work with Data, IT and vendors to ensure that AI use cases are well‑defined, testable and integrated into user flows
- Collaborate with UX Designers to ensure user stories reflect UX requirements and usability standards
- Participate in UAT, demos and validation with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements
- Support defect triage, prioritization and resolution
- Monitor product and feature performance (usage, errors, adoption, cycle times) together with the Product Manager and Data team
- Use feedback and data to propose backlog improvements and refinements
- Contribute to post‑implementation reviews and continuous learning loops
- Maintain updated documentation of requirements, flows, rules and dependencies
- Support preparation of materials for steering committees, status reports and executive updates
Required Knowledge and Experience:
- Bachelor’s degree
- Fluent in English level
- Fluent in Spanish level
- Six years of experience as Product Owner, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects
- Strong experience writing user stories, acceptance criteria, process flows and functional specifications
- Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, self‑service)
- Experience collaborating closely with engineering/IT teams in Agile environments (Scrum, Kanban, SAFe or similar)
- Ability to understand end‑to‑end business processes (quotations, order‑to‑cash, pricing, approvals) and translate them into system behaviors
- Exposure to AI / GenAI use cases as part of product requirements is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
