Operations Representative

C.H. Robinson is looking for an Operations Representative to join our team in Monterrey. In this role, you will play a key part in ensuring seamless logistics execution during critical after-hours operations, directly impacting service continuity and customer satisfaction.

Apply today to be part of a team that keeps global supply chains moving!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

Availability to work evening hours (4:00 PM – 12:00 AM) and weekends is required.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, in accordance with office and company policies and procedures, with a focus on quality and efficiency.  Validates and ensures the accuracy of load data in CHR systems.

• Monitors load boards and assigned email accounts to respond to customer and carrier requests. 

• Utilizes SOPs in order to carry out assigned operational activities and meet prescribed service level agreements.

• Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures. 

• Runs and distributes reports in alignment with defined processes.

• Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.

• Follows through on customer requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement. 

• Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes.  

• Completes activities with accuracy and compliance to CHR and customer standards.

• Contributes to the department’s efficiency by identifying and/or implementing operational enhancements.

• Understands available tools and resources and how-to best leverage each to implement efficiencies.

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School diploma or GED

• Fluent in Spanish and English (written and verbal)

Preferred:

• Basic proficiency in Microsoft Office Suite of programs

• Bachelor's degree from an accredited college or university

• Previous customer service experience

• Demonstrated communication, prioritization, and time management skills

• Ability to multi-task and demonstrate attention to detail and accuracy

• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.