C.H. Robinson is looking for a Customer Account Specialist (CAS) to join our team in Monterrey. In this role, you will play a key part in supporting one of our largest and most strategic accounts, directly impacting operational stability, customer satisfaction, and service continuity. Apply today to be part of a team that keeps global supply chains moving.
As a Customer Account Specialist, you will coordinate shipments, communicate with customers, carriers, and internal teams, and proactively resolve operational challenges. You will ensure on-time execution, escalate issues when needed, and contribute to a high-performance environment by delivering reliable and efficient logistics solutions.
If you’re a strong communicator, thrive in a fast-paced environment, and are motivated to make an impact, we encourage you to apply!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Customer Experience and Growth:
- Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.
- Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.
- Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
- Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.
- Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
- Utilize technological tools to manage orders, identify discrepancies, and implement corrective measures promptly.
- Champion the adoption of new processes and tools to enhance operational efficiency and effectiveness.
- Collaborate with internal teams to streamline account processes, standard operating procedures (SOPs), and key performance indicators (KPIs) in alignment with customer expectations.
- Actively engage in team meetings and knowledge-sharing sessions to drive continuous improvement and best practices implementation.
- Handle tender responses and build and maintain Load Board Portals (LBPs).
- Schedule appointments and optimize load/mode configurations where applicable.
- Maintain and update W-codes and associations, monitoring automation dashboards for issues and opportunities.
- Manage shared inboxes and address Accounts Receivable (AR) tasks efficiently.
- Troubleshoot Electronic Data Interchange (EDI) and Navisphere online platforms.
- Set up afterhours support as required.
- Continuously improve customer accounts through a performance improvement lens.
QUALIFICATIONS
Required:
- High School Diploma or GED
- Fluent English
- Customer Engagement Experience
Preferred:
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Attention to detail, accuracy, and problem solving
- Values a diverse and inclusive work environment
- Willingness to learn and adapt in a dynamic environment
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
