Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary As a Summer Guest Services Agent at Revelstoke Mountain Resort, you play a key role in delivering a seamless, personalized and memorable mountain experience from arrival to departure. You are often the first and last interaction our guests have and you set the tone for their visit. The Role includes both indoor and outdoor responsibilities, requiring flexibility, professionalism and a strong understanding of daily operations. Guest Services agents are expected to: • Consistently deliver warm, authentic and knowledgeable service that reflects our Guest Obsessed culture • Maintain strong working knowledge of our POS system, products, promotions, policies and activity offerings • Stay informed on daily operational updates including weather, trail conditions, lift status, events and activity details • Confidently guide guests to ensure they are fully prepared for a safe and successful day on the mountain • Actively monitor lift access points and scan passes with attention and awareness to prevent misuse and fraudulent activity • Support guest flow and maintain a welcoming and organized environment Above all, Guest Services Agents anticipate needs, communicate clearly and create an experience that feels effortless and authentically Revelstoke. Essential Job Functions • Experience in the ski/summer resort industry or a guest relations type atmosphere is an asset • Ability to communicate • Customer service skills • Sales skills • Cash handling experience • Basic computer skills • Conflict resolution • Team player • Passionate about life in mountains • Mature, enthusiastic, and guest service oriented • English as a first language, second language an asset
Required Qualifications and Abilities • ·Must be eligible to work in Canada – can provide SIN documentation Experience in the ski/summer resort industry or a guest relations type atmosphere is an assetAbility to communicateCustomer service skillsSales skillsCash handling experienceBasic computer skillsConflict resolutionTeam playerPassionate about life in mountainsMature, enthusiastic, and guest service orientedEnglish as a first language, second language an asset
Compensation and Benefits • Free Season pass Discounted lift tickets for friends and familyDiscounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.Free or discounted lift tickets at many other resortsDiscounts at Sutton and Sandman hotels (employee and friends/family)Additional Northland Properties discounts via a Perks program with other vendors Disclaimer The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
