The Biologics Coordinator manages biologic therapies in a dermatology clinic, ensuring timely access for patients, coordinating with medical providers, insurance, and pharmaceutical companies, and overseeing treatments from prescription to follow-up care. They play a key role in delivering exceptional care to patients with complex dermatological conditions and ensuring a seamless experience for both patients and the healthcare team. Additional duties may be assigned to the person employed in the role of Biologics Coordinator. Essential duties and responsibilities: • Act as the primary point of contact for patients undergoing biologic therapy. Provide information on treatment options, schedule appointments, and coordinate pre-treatment assessments. • Verify coverage with insurance companies and secure pre-authorization for biologic therapies. Navigate insurance requirements and assist patients with co-pay assistance programs when applicable. Maintain • Up-to-date patient records, including electronic medical records (EMR), ensuring compliance with both clinic and privacy regulations such as HIPAA • Work with Physician to determine the appropriate biologic treatment for each patient. Participate in case reviews and communicate with the medical team on treatment progress and adjustments • Educate patients on the biologic treatment process, potential side effects, and the importance of adherence to their prescribed therapies. Address patient concerns throughout the treatment journey • Ensure proper storage, handling, and documentation of all medications • Schedule patient follow-up appointments as needed, track progress document concerns • Serve as a point of contact for patient inquiries and concerns with professionalism and empathy • Handling or supervising patient callbacks • Facilitate referrals to specialist or other healthcare providers as needed, and ensure patients follow through with recommended treatments and appointments • Assist in quality improvement initiatives, ensuring compliance with all state and federal regulations and guidelines for environmental safety, worker’s compensation, wage and hour laws, OSHA, CLIA, Board of Pharmacy, DEA etc. • Ensure a clean and organized environment Other duties and responsibilities: • May perform other duties or special projects as required or as assigned.
Knowledge, skills, and abilities: 1. Knowledge of ADCS policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties 2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned; ability to oversee appropriate electronic health record access by other staff 3. Knowledge of medical terminology and ability to use appropriately 4. Excellent organizational skills 5. Excellent verbal and written communication skills 6. Skilled in using computers; skilled in typing/keyboarding with typing speed of 40 wpm or greater preferred 7. Knowledge of general and practice-related computer programs; knowledge of medical billing 8. Ability to practice confidentiality and follow HIPAA regulations with patient information; ability to oversee HIPAA compliance by other staff 9. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization 10. Ability to recognize a problem and effectively problem-solve, accessing guidance from the Regional Manager, Human Resources, Compliance, or other resources when necessary 11. Ability to manage time efficiently, prioritize, multi-task, and adapt to change 12. Ability to maintain high level of accuracy in all documentation and in the performance of all job duties 13. Ability to perform the essential job duties within the scope of education and training 14. Ability to work independently while promoting and maintaining a productive team working environment
Professionalism/Communication • Project a professional manner and image, including proper workplace attire and grooming standards; always exhibit professional conduct • Adhere to ethical principles and core ADCS values • Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity • Demonstrate initiative and responsibility for actions • Work as an effective team member • Maintain a strong record for attendance and punctuality in arriving at work • Enhance skills through continuing education
Education • Current certificate of completion from a medical vocational training program or current state nursing license preferred • Current CPR certification • Associate degree or higher in healthcare, or related field preferred • High school diploma or GED required
Experience • Minimum of one (2-3) years of experience in a clinical setting, preferably dermatology practice experience required Licensure/Certification Requirements • Current certificate of completion from a medical vocational training program or current state nursing license • Current CPR certification
NOTE: This job description may not include all duties assigned to the associate and may be updated and modified by Management, without notice, according to the operations at any given time.
