Director, Issuer and Networks Product

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose 

The Director, Issuer and Networks Product is the leader responsible for the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.  

 Essential Functions: 

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution.  Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. Leads a team of direct reports.

• Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.   

• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

• Talent Development: Recruit, develop and retain top talent for the organization.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. 

• Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Act as a product evangelist to build awareness, understanding, adoption, and buy-in 

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Oversee the integration of strong data governance, risk and security controls.   

Minimum Qualifications 

• Education and/or experience typically obtained through completion of a bachelor’s degree in STEM or related field 

• Typically 12+ years of experience in product management, data management or related consulting with a proven record of high performance, preferably with experience building data and analytics products 

• 7+ years of demonstrated product ownership or team leadership  

• Experience working with data teams (data engineers, data scientists, software developers, data analysts, etc.), business stakeholders and end-users

• Demonstrated experience in design thinking and agile development process and methodology

• Demonstrated leadership experience and cross functional collaboration experience

• Proven experience in and passion for building and delivering great products

• Experience in recruiting and developing direct talent

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Demonstrated experience driving alignment at the executive and client leadership level

• Excellent listening and execution skills

• Background and drug screen

Preferred Qualifications 

• Master’s degree

• Certifications in design thinking and/or agile.

• Prior experience working in payments, financial services or similar regulated industry.

• People management experience.

• Deep understanding of best practices and unique data and analytics requirements across functional areas such Product, Marketing, Data Science, Finance, Operations   

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 

Network and Issuer Product Management Focus:  
The Network and Issuer Product Management function is responsible for designing, building, and scaling issuer- and network-facing capabilities that enable best-in-class wallet performance. This role requires deep expertise in tokenization and payment authorization to ensure the platform is easy to integrate with, fast to onboard, and optimized for transaction success. The leader will define and represent the network and issuer strategy, including engagement with senior executive stakeholders. 

This function owns core platform capabilities, including issuer and network onboarding, token gateway development, and transaction processing and authorization. It is responsible for delivering seamless integration experiences for issuers, resellers, and card networks, while evolving tokenization capabilities and ensuring readiness for new network requirements. The team also manages the interfaces with both card networks and issuing banks, supporting token lifecycle management, wallet provisioning, and a strong developer experience. 

Physical Requirements 

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

The base pay scale for this position in:
New York, NY/ San Francisco, CA in USD per year is: $207,000 - $276,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#Dice

#Li-AV

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.