Associate I, Loan Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

Associate I, Loan Operations serves as a Subject Matter Expert (SME), providing expertise and guidance across key areas such as consulting, content development, risk identification, process improvement, compliance adherence, and training. The role is responsible for developing and managing operational reports, conducting analysis to identify inefficiencies and risks, and supporting the ongoing enhancement of loan servicing processes and tools. Collaboration, initiative, accountability, and strong learning orientation are essential for success in this role.

About This Role:

 

Key Responsibilities

• Reporting & Analysis
  • Manage and monitor recurring reports (daily, weekly, monthly, quarterly).
  • Use reporting tools (e.g., Business Objects, Excel) to identify risks and process improvement opportunities.
  • Analyze data trends and report findings to leadership with actionable recommendations.
• Process & Quality Improvement
  • Develop, maintain, and enhance documentation for reporting procedures.
  • Evaluate loan servicing processes to ensure accuracy, efficiency, and risk mitigation.
  • Collaborate with management to develop, track, and maintain KPI standards.
• Data Management & Tools
  • Leverage enterprise business intelligence tools to create and refine operational reports.
  • Understand loan process workflows to inform decision-making and escalate issues appropriately.
• Risk Management
  • Monitor daily LIP (Loan in Process) discrepancies to ensure accurate accounting and financial reporting.
  • Proactively identify and resolve issues to minimize customer impact and financial risk.
• Collaboration & Communication
  • Partner with cross-functional teams (business partners, technology staff, etc.) to drive process improvements.
  • Share knowledge, provide mentoring, and support peers and stakeholders constructively.
  • Maintain an up-to-date understanding of loan servicing regulations and contribute to team training efforts.
• Testing & Support
  • Assist in coordinating application testing and representing the department during issue resolution.
  • Act as a liaison between the business and technical teams for defect tracking and communication.

The Ideal Candidate for This Role:

 

Basic Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience with Hogan loan system and Business Objects report writing.
• Strong analytical skills with a demonstrated ability to interpret data and drive results.
• Experience in loan operations with a solid understanding of end-to-end servicing workflows.
• Proven project management skills and the ability to manage multiple deadlines effectively.
• Excellent written and verbal communication skills.
• Ability to demonstrate leadership and collaboration across various levels of the organization.
• Ethical decision-making and professional conduct in representing the department.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $47,613.00-$78,560.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20260842

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.