LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
The Lab Integration Platform Administrator is responsible for managing and maintaining data integration workflows between source laboratories and internal systems. This role ensures the secure and efficient transfer of lab results, supports platform enhancements, and collaborates with internal and external stakeholders to resolve technical issues and optimize system performance.
Essential Duties and Responsibilities
• Data Integration & Access Management:
◦ Configure and maintain SFTP accounts, including password updates and access controls. ◦ Serve as the primary liaison (“Gatekeeper”) for results data from source labs. ◦ Confirm successful data imports via Mirth and LIMS systems.
• Issue Resolution & Communication:
◦ Troubleshoot data transmission issues and coordinate with lab contacts. ◦ Triage internal support requests (e.g., Missing Orders, SID) to appropriate study teams. ◦ Communicate with external providers regarding TCP/IP connection issues.
• Platform Configuration & Documentation:
◦ Manage Mirth configurations, including IQC schedules and automated order reporting. ◦ Document and coordinate platform changes, enhancements, and upgrades. ◦ Support hybrid workflows (e.g., imports from ShareFile) and harmonization equation imports on legacy servers.
• Project Support & Coordination:
◦ Assist in LIT development preparation for CAB and Peer Review processes. ◦ Participate in project handoff and kickoff calls; review OSD documentation. ◦ Assign tasks related to results, sample processing, and storage to Project Managers. ◦ Track and report monthly statistics and details for go-live projects.
Education and Experience
• Associate’s degree or university program certificate, 4-6 years related laboratory experience or experience in the clinical trial industry and/or training, or equivalent combination of education and experience. • Experience with Mirth Connect, LIMS systems, and SFTP configuration.
Skills and Ability
• Strong troubleshooting and communication skills. • Familiarity with TCP/IP protocols and hybrid data workflows. • Ability to manage multiple projects and coordinate across teams. • Detail-oriented with strong documentation and reporting capabilities.
Supervisory Responsibilities: None
Physical Demands:
While performing the duties of this job, the occupant is regularly required to:
• Prolonged periods of sitting at a desk and working on a computer. • Prolonged use of computer and headphones for conference calls. • Communicate effectively via phone, video, and email. • Use hands and fingers to operate a computer and other office equipment. • Occasionally lift and/or move up to 25 pounds. • Specific vision abilities required by this job include close vision and ability to adjust focus.
Travel Requirements: None
Join our team and discover how your work can impact patients' lives around the world! Some of the Perks our LabConnectors Love: • Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility) • Health Benefits beginning on date of hire • PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community • Short and Long-Term Disability, Life Insurance, and AD&D • We celebrate our differences, which enriches our culture! In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always. We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/ If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.
